Chris Logan Email & Phone Number

Melbourne, Australia

The Qapter Claims product by Audatex (a Solera company) is the global standard OEM data estimating and assessing platform and in this role I am project managing the implementation of this product (and others) to our Australian customers.

Kew, Victoria, Australia

Role & Responsibilities:--Product Owner for the myVicRoads – Partner portal (authenticated B2B portal)--As Lead of a Deloitte Digital squad, deliver new features to vicroads.vic.gov.au in sprint iterationsAchievements:--Delivered all-new self-service web capabilities for a 200+ B2B Partners of VicRoads--Designed, built and launched a mobile-first solution enabling digital vehicle roadworthy tests --Contributed to the foundation and development of the Product Management function

Melbourne, Australia

Role & Responsibilities:--Partner with the Home Division to provide Digital support to achieve FY19 business objectives.--Led the digital channel optimisation program for the Home Division--Championed the implementation of Agile and Scrum ways of working within the Home Pod

Melbourne, Australia

Role & Responsibilities:-- Lead a Squad of 10 aligned to the Agile manifesto, 6 from Isobar, and redesign member experiences using a SCRUM and Human Centred Design (HCD) approach.-- Manage the backlog in Jira, grooming process and drive progress-- Lead task execution from inception to implementation-- Track activity progress via KANBAN-- Develop stakeholder workshop materials and facilitate with the Scrum Master-- Manage team risks and issues-- Collaborate with key business stakeholders-- Work with the Scrum Master to organise and facilitate Agile sprint rituals-- Provide activity reporting as required-- Coach team members to be high performing and autonomous-- Remove blockages that the team faces

Melbourne, Australia

Role & Responsibilities:-- Manage the product backlog, create user stories & acceptance criteria, facilitate scrum ceremonies-- Within a squad, deliver new features to client websites using scrum & waterfall methodologies-- Lead on the delivery of client smartphone Apps using Agile delivery-- Lead on the delivery of new client websites on the Adobe Experience Manager (AEM) platform-- Build & foster win-win relationships with clients-- Utilise digital insights and performance metrics to continually improve the customer experience

Melbourne, Australia

Role & Responsibilities:-- Led on the delivery of various BAU, legislative & client-funded projects for client websitesAchievements:-- Led on the delivery of the initial web customer NPS survey, enabling NPS tracking as a new business performance metric for Mercer’s Customer Team, enabling improved backlog prioritisation-- In collaboration with DT Digital, provided customer insights and SME enabling the new UX designs for Mercer’s Next-Generation website offering on the Adobe Experience Manager platform.

Melbourne, Australia

Role & Responsibilities:-- Management of website content/maintenance requests for 50+ client AU & NZ websites-- Website performance monitoring via Google Analytics, share insights with the business-- EDM campaigns for clients using PromoManager-- Establish workflow management system with Mercer’s Outsourcing unit

Melbourne, Australia

Role and Responsibilities:-- Website content management for 50+ clients across Australia, New Zealand & Hong Kong-- Build client relationships through ongoing client liaison-- Use web expertise in providing business input into development priorities-- Manage website migrations onto new Interwoven platformSelect Achievements:-- 4.3 million online transactions, 690,000 unique users in 2011-- Approximately 1 million website customers under Mercer Superannuation administration in 2011

Melbourne, Australia

Responsibilities:-- Implement/monitor Google AdWords campaigns boosting web traffic to support revenue streamAchievements:-- Successfully delivered on blog owner's monthly briefs, driving traffic to specific supplier pages-- Exceeded web traffic targets by 27% on average to advertisers featured in the Wedding Directory-- https://www.polkadotbride.com/

Melbourne, Australia

Role & Responsibilities:-- Migrate content for the public facing DHS website -- Ensure content adheres to web accessibility guidelines, IA best practice and current SEO trends-- Utilise HTML, CSS editing & Adobe Photoshop skills to efficiently migrate content to new CMS

London, United Kingdom

Role and Responsibilities:-- Manage and develop council's digital channels; web, intranet, mobile and social media -- Manage various online projects and key areas of content, monitor traffic using Google AnalyticsSelect Achievements:-- Played a vital digital role supporting council’s 'No 3rd runway at Heathrow airport' campaign, including implementing a discussion forum feature for residents to raise and discuss concerns.-- Successful outcome of above campaign was a high-profile international news story.-- Awarded UK Local Authority Website of the Year 2010, Good Communication Awards.-- Grew the Hillingdon brand via YouTube, Facebook, Flickr and Twitter and RSS feeds-- Achieved a 9/10 monthly rating for web performance, accessibility & usability (Sitemorse, UK)

Melbourne, Australia

Role and Responsibilities:-- Prioritise and implement the key recommendations within the Boroondara Online Strategy, -- Drive the redesign of the Boroondara website and intranet sites.-- Day-to-day management of the public facing Boroondara website, and intranet Select Achievements:-- Conducted roadshows with department heads, successfully gaining buy-in for strategy-- Project managed the implementation of stage 1 and 2 design and functionality upgrades-- Website: implemented a refreshed homepage and landing pages, created online steering group-- Intranet: implemented a daily online poll, & internal phone list usability improvements-- Designed & conducted CMS training sessions with support materials for 50+ web content editors

Melbourne, Australia

Role and Responsibilities:-- Redesign organisation website, optimising online support for GP and medical staff customers-- Designer, Producer and Sub-Editor of monthly 'IEMDGP News' print publication for 350+ GPs-- Information Technology and Information Management support -- Maintain member database, provide IT support at regular GP professional development eventsSelect Achievements:-- Produced 'IEMDGP News' monthly for 350+ member General Practitioners-- Redesigned website using MS Frontpage and re-launched-- Championed new method of training GPs in clinical software via webcasting interstate-- Presented on LifeScripts Health Promotion Campaign at the Australian General Practice Network (AGPN) conference on the Gold Coast

Master Of Professional Accounting / Commerce

Bachelor Of Applied Science - Basc, Health Science

Majors: Psychology, Health Promotion, Family, Society & Health