Christopher Mayes Email & Phone Number

Edmonds, WA

• I'm responsible for managing all functions of the Edmonds Theater, including oversight of the front-of-house and back-of-house operations and personnel decisions. I’m in charge of:
• Building a strong team by overseeing the hiring, training, performance management, and termination of employees
• Giving theater guests exceptional value by programming first-run movies and special events with a low ticket price
• Coordinating special activities, including talks by Rick Steves… Show more I'm responsible for managing all functions of the Edmonds Theater, including oversight of the front-of-house and back-of-house operations and.
• Coordinating special activities, including talks by Rick Steves, speeches from the Mayor of Edmonds, and live music events
• Keeping the show going by managing labor, supplies, and food and beverage costs to budget

Bothell, WA

• Part-time position
• Managed and led a successful project to raise $40,000 using the crowd-sourcing website Kickstarter.com; the funds were used to save one of Washington's four remaining drive-in movie theaters
• Process payroll for 3 small businesses
• Use my knowledge of HTML and CSS to maintain theater websites and social media content

Seattle, WA

• Project manager on a program to provide dive physicals to a local diving school, resulting in $100,000 gross revenue per year
• Designed and implemented the collections process for the practice's unique direct primary care model, which does not bill insurance
• Oversaw the administrative portion of the Patient Assistance Program, which evaluates patient need for discounted care; worked with medical staff to design and implement a more efficient model of evaluating these.
• Oversaw the administrative portion of the Patient Assistance Program, which evaluates patient need for discounted care; worked with medical staff to design and implement a more efficient model of evaluating these.
• Coordinated communication between the front desk, medical staff, accounting, and member services departments on various projects regarding patient outreach
• Trained front desk and medical staff on member services and accounting-related topics

Mount Vernon, WA

• Part-time position
• Created artwork for programs, ads and marketing materials for a historic theatre that hosts a variety of live and taped events
• Worked under demanding timelines to complete material for both online and print media

Redmond, WA

• Supported more than 80,000 Microsoft employees worldwide in the use of the internally-developed performance management application
• Participated in testing and de-bugging updated versions of the application
• Developed and delivered training for newly-hired customer service representatives
• Provided technical support and training to internal customers at all levels of the organization

Bothell, WA

• Led a project to reduce online bill pay fraud; this yielded a plan to save the bank more than $50 million dollars a year
• Helped refine the bill pay claims process, dramatically reducing the average time to resolve customer disputes
• Built and maintained a database of online banking and bill payment issues which was used to improve the performance of www.wamu.com
• Designed and implemented various training programs that varied in length from one day to one month and included both… Show more
• Designed and implemented various training programs that varied in length from one day to one month and included both classroom settings and one-on-one mentoring
• Served as an escalations specialist, taking on urgent requests and volatile customers Show less

Lynnwood, WA

• One of the top 10% of sales associates nationally; recognized at a company-sponsored dinner
• Trained associates in sales techniques and provided ongoing product education courses