Mark Coleman Email & Phone Number

Cedar Rapids, Iowa Area

• Developed marketing campaigns and promotions for residential Lawn Health Care services.• Trained, supervised, and assisted office staff with phone sales.• Cultivated an energetic, sales-oriented office environment with recognition, coaching, and exemplifying a passion for Lawn Health Care and a positive customer experience.• Worked with Lawn Health Care technicians to promote and successfully secure additional sales.• Assisted management with Lawn Health Care product development to determine scope of services for current and potential clients.• Coordinated with Executive management to develop and implement marketing campaigns targeted towards local governmental bodies, commercial businesses, and residential prospects.• Maintained, analyzed, and presented weekly sales and cancellation data to direct marketing efforts.• Increased customer retention by maintaining an exceptional customer service experience through responsiveness, honesty, integrity, and knowledge of plant biology and innovative turf management practices.-Led Quality Care's Nature Care division to a 20% increase in Residential Lawn Health Care clients within first year of employment.

Coralville, Iowa

-Became certified with the state of Iowa in the application of herbicides, pesticides, and lawn fertilizers for commercial, residential, and municipal properties.-Maintained excellent level of communication with customers and suggested additional services as needed.

Iowa City, Iowa Area

Assisted Systems Administrator in day to day tasks including:-Troubleshooting software issues.-Repairing desktops, laptops, and other hardware.