As Esports Operations Manager at DSA, I led the production of large-scale tournaments across AAA titles, overseeing logistics, client collaboration, and team training to ensure high-quality delivery.- Directed operations for high-profile esports tournaments across AAA titles such as Halo, Fortnite, and Rocket League, managing logistics, schedules, and staffing for both online and in-person events.- Trained and managed a team of tournament officials, ensuring consistent performance and professionalism across events.- Collaborated with game studios and corporate clients, including TELUS, to align tournament goals with branding and engagement strategies.- Created and streamlined workflows to enhance efficiency in tournament operations, reducing administrative overhead for clients.

As a Licensed Mortgage Loan Originator, I deliver tailored financial solutions to clients, leveraging expertise in regulatory compliance, financial analysis, and client relationship management to navigate complex loan processes and achieve successful outcomes.- Analyzed client financial profiles to develop personalized mortgage solutions, addressing challenges such as income variability, credit histories, and market fluctuations.- Built a robust referral network by maintaining strong relationships with realtors, appraisers, and underwriters, ensuring consistent loan origination success.- Navigated intricate regulatory requirements to ensure compliance with federal and state-specific lending laws while advocating for clients' financial goals.- Provided comprehensive financial counseling to clients, enabling informed decisions about mortgage options and long-term financial planning.- Utilized Salesforce to streamline client interactions and improve efficiency in tracking loan processes and documentation.

As a Quality Assurance Specialist, I enhanced platform reliability and user satisfaction by driving quality initiatives, creating community-focused resources, and collaborating with cross-functional teams to deliver seamless gaming experiences.- Developed and maintained guides, community information videos, graphics, and data sheets to educate users on platform features and gameplay mechanics.- Conducted comprehensive QA testing to identify and resolve technical and usability issues, ensuring high-performance standards.- Facilitated communication between design, art, and development teams across multiple time zones to coordinate asset delivery and updates.- Gathered user feedback and collaborated with stakeholders to integrate insights into product improvements and feature updates.- Supported blockchain gaming innovations by identifying key user pain points and contributing to system optimizations.

As Associate Publisher at WealthPress, I managed an entire financial publishing franchise, overseeing marketing, product development, design, and production to drive substantial growth and client satisfaction. I also led customer retention strategies and sales operations, transforming the Customer Service department into a revenue-generating powerhouse.- Directed all aspects of a financial publishing franchise, aligning cross-functional teams in marketing, product, and content creation to achieve revenue and performance goals.- Managed and trained a team of 7–23 customer service and retention professionals, implementing targeted strategies to boost daily retention rates from 15% to 70%.- Increased Customer Service department sales by 400% through optimized workflows, comprehensive training programs, and KPI-driven performance management.- Built and implemented a KPI tracking system to monitor team success, improve processes, and drive continuous improvement.- Collaborated with leadership to execute innovative marketing campaigns and product launches, ensuring alignment with organizational goals.

Directed all sales outreach and optimized procurement operations by negotiating vendor contracts and government contracts, reducing costs and cutting lead times. Oversaw inventory management and demand forecasting to ensure efficient resource allocation and operational success.• Spearheaded the installation of bus stop lights across Florida school district by collaborating with city councils and school district officials.• Presented product features to engineers and spoke at city council meetings to ensure compliance and alignment with government entities.