Running the Restaurant, maintaining purchasing and staffing budgets, staff training and development, maintaining exceptional standards in - Hygiene- Food & Drinks presentation and taste, - Tracking and raising guest satisfaction.

The landlord of The Red Lion public house in Woodbridge, Suffolk.Taking the pub from one not known for food to a top ten position on Trip Advisor beating out other local top eateries like The Turks Head in Hasketon and The Unruly Pig in Bromswell.Punch Taverns then decided to take it back in house, to turn into one of their Village Pub & Kitchens concepts.Cask Marque for the whole time I was the landlord and a 5* food hygiene rating.

• Day to day running of the venue, including the opening and closing of the site, banking and cash handling.• The Management and Training of staff (including inductions in Cocktails, Wine & Champagne and the Perfect Serve of Drinks, Taking Orders along with Up-Selling Techniques and Customer Service Skills).

Serving at the Bar and Elements Restaurant, taking and delivering Room service orders and helping in the Function Rooms.

Working during the London Olympics in a traffic management position, primary at the Old Loughtonians Hockey hockey club, where the Hockey training took part during the Olympics and the 5 and 7 aside football training during the Para Olympics.

• Managed the day to day running of the venue, including the opening and closing of the site, banking and cash handling.• The Managing, Hiring and Training of staff (including inductions in Cocktails, Wine & Champagne and the Perfect Serve of Drinks, Taking Orders and Serving off Food along with Up-Selling Techniques and Customer Service Skills).• Evaluated and Improved the Health and Safety of the venue, introduced checks and standards in the kitchen.• Handled and delegated where applicable, customer queries, bookings, complaints and difficult customers both in person, over the phone and via email.• Observing and maintaining the safety of customers, their behaviour and handling any incidents that may come of it.• Developed and Improved adverts for poster and flyer. Also Introduced animated screen advertisement on site along with creation of said advertisement.• In charge of the running and maintaining the company’s website along with introducing a email mailing list and social media presence.• Experience in dealing with suppliers, striking deals, promotions, stock ordering.

• Managed the day to day running of the venue, including the opening and closing. • The Managing, Hiring and Training of staff (including inductions in Cocktails, Wine & Champagne and the Perfect Serve of Drinks, Taking Orders and Serving off Food along with Up-Selling Techniques and Customer Service Skills along with regular one on ones to manage progress).• Evaluated and Improved the Health and Safety of the venue.• Handled and delegated where applicable, customer queries, bookings, complaints and difficult customers both in person, over the phone and social media sites.• Observing and maintaining the safety of customers, their behaviour and handling any incidents that may come of it.• Introduced animated screen advertisement on site along with creation of advertisements.• Created and maintained the company’s social media presence.• Experience in dealing with suppliers, promotions and stock ordering.

Started with UGC Cinema's and achieved Consistent internal promotion till finally made redundant during final stages of the merger of UGC Cinema's with Cineworld. Retails Sales Department Manager - Report Directly to the Retail Operations Manager • The opening/closing duties along and the day to day running of the cinema • Hiring and training of staff including staff inductions, appraisals and disciplinary actions. • Health and safety checks • Handling customer complaints and difficult customers both in person and via mail. • Incident management during film break downs and computer failures. • Arranging and organizing staff events. • Directly Managed a team of 53 at its peak. Across different departments (Concession’s and the Café Bar). Involving training (specifically in Up-Selling and Cross Selling Techniques), appraisals, motivate and sustain in a healthy environment. • Main Achievement was introducing the start of cross department training to create a multifunctional team which now is the standard at the site.Stock Administrator • Maintaining accurate stock levels by calculating expected sales and ordering to a J.I.T. system • Maintaining Stock Room Health and Safety standards. • Dealing with customer complaints, • Cash office duties, including setting up tills, cashing up tills and safe checks. • Helped in the organising and running of events with local businesses and also ran a few staff events. • I managed to build up the confidence and trust of the senior management to the point where I was put in charge of the running of different areas during busy periods. • Main achievement was improving the grading of the Stock Audit from a Low E to a High B within a year.Team Member 2003-2003 • Serving customers, stocking up, cleaning screens, cash handling • Doing Children’s Parties