• Assisting self-represented litigants in obtaining and filing pleadings with the Macomb County Circuit Court• Providing non-legal advice to litigants regarding form requirements and court processes• Electronic court filing assistance for serving and filing documents online (MIFILE / TrueFiling)• Operating a variety of computer database software programs required for efficient operation of services• Clerical duties, requiring an understanding of departmental operations and independent judgment

• Managing student recruitment and enrollment processes• Managing student communications and curriculum progress• Coordinating and creating program recruitment and outreach materials• Scheduling and tracking assessment and testing for students• Creating and scheduling employer and student outreach events• Promotional video creation to generate program awareness

• Assisted students with registration and orientation• Administered and proctored assessment tests• Generated and distributed test scores as required• Provided technical support and assistance to staff and students of the Media & Communication Arts department

• Production and editing of video content for on and off campus locations• Photo scanning, retouching, and developing design concepts• Worked directly with clients and Senior artists in regards to the creation of flyers, brochures and additional graphics materials• Framing, matting, mounting, and laminating of college signage and display materials• Construction and design of display materials

• Technical Writer and Video Developer of company website training materials• Voice-over talent for automated phone system and software training videos• Created scripts for automated phone system and software training videos• Created and maintained company YouTube channel• Process writing in relation to departmental policies and procedures• Proofreading of Marketing and Support materials• Data entry in Microsoft Dynamics CRM & Microsoft Dynamics GP• Trained, coached, and mentored Help Desk Agents (Level 1 & 2)• Second Level phone and email customer support• Created over 300 canned email responses for customer email support

• Videotaping of court and legal depositions• Video Editing• Responsible for in-court video playback including equipment setup