David Mauch Email & Phone Number

• Achieved Azure Fundamentals Certification via company resources
• Worked with Microsoft Endpoint Manager for Troubleshooting
• Software Installs via SCCM
• Worked with Active Directory for Account and Organizational Unit Maintenance when needed
• Troubleshooted Break/Fix issues
• Wide berth of Out of Scope responsibilities:

• Integral in handling large-scale IT projects.
• Conducted SCCM software installations and managed data transfers.
• Expertin remote and in-person troubleshooting for break/fix issues.
• Successfully replaced 800 laptops with desktops

• Primarily worked in King Soopers grocery stores all over Colorado
• Printer Repair (Lexmark and HP Primarily)
• Reimaged Computers
• Hardware replacements up to and including motherboard
• POS systems repair and reimaging
• Network Switch troubleshooting

• In home computer repair for clients
• Mostly virus removals and clean ups
• Occasional data transfers
• A lot of explaining best practices for avoiding malicious software

• On-site repair of Lexmark printers
• HP and Dell certified
• POS systems and accessories troubleshooting
• Network hardware troubleshooting
• Fully trained but laid off due to position being eliminated

Repair both hardware and software problems. Viruses and OS problems. Primarily focused on Windows PCs but some experience with Apple IOS and Linux.

United States

Interacting with clients on Face to Face basis. Help clients choose the best computer for their individual needs.

Collecting Rent and maintaining good relationships with clients. Tracking rent of all clients, and managing Check in/Check out procedures for any client that walks through door. In addition, I was on call to do special jobs, Like fixing bad wireless connections in the complexes, basic TV issues, and moving furniture in and out of different units for.

Waited tables. Close relationship with clients in a face to face environment.