Dylan White Email & Phone Number

San Bruno, California, United States

• Built products to personalize recommendations, unify data for model training, create audience segments, and acquire customers at Sam's Club.Product Recommendation Engine
• Generated $84M in incremental e-commerce revenue by configuring AI recommendation models and establishing a new API integration for category recommendations.
• Drove 2% conversion lift for product recommendations by resolving API issues on 40+ carousels across web, iOS, and Android shopping platforms.Customer Data Platform
• Launched 125+ customer attributes for AI model training and audience segmentation by integrating data from multiple touchpoints into a unified customer profile.
• Took product from 0-1 in 7 months by aligning diverse stakeholders, unblocking data model discussions, and navigating ambiguous governance processes.Audience Segmentation Platform
• Reduced audience creation time from 4 weeks to 1 hour by launching a self-service platform, empowering staff to create audience segments without analytics support.

• Built product strategy to grow alcohol sales through e-commerce channels. E-Commerce Strategy
• Secured executive buy-in for a $52M growth strategy informed by merchant insights, customer focus groups, and site analytics.

Denver Metropolitan Area

• Built product to connect customers with health coaches for personalized wellness support. Health Coaching Platform
• Modernized UX for contact center platform supporting 3K coaches and 37M customers.
• Cut $790K in infrastructure costs by migrating database from XML to relational tables.

Antwerp, Flemish Region, Belgium

• Built products to protect customer data and manage health provider networks. Secure Messaging Portal
• Enabled 400 support agents to share sensitive health data through encrypted messages.Provider Management Platform
• Boosted operational efficiency for 1K staff by simplifying UX for navigation and filtering.

Denver Metropolitan Area

• Built product to ensure consistent, accurate data across a broad ecosystem of apps and services. Provider Data Store
• Developed centralized repository of health providers for 25 teams using SQL and PL/SQL.

Denver Metropolitan Area

Bachelor Of Science - Bs, Computer Science

Master Of Business Administration - Mba

Study Abroad, Computer Science