Mredula Gopinath Email & Phone Number

Bengaluru, Karnataka, India

Cochin Area, India

• Account manager position include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders • Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs.• Manage and develop client accounts to initiate and maintain favourable relationship with clients• Upon requirement gathering, create the business proposal to client, which includes entire Scope of work.• Proven work experience as an Account Manager• Serve as the lead point of contact for all customer account management matters• Negotiate contracts and close agreements to maximize profits• Solid experience with CRM software (e.g, Zoho CRM or HubSpot) and MS Office • Be the primary point of contact and build long-term relationships with customers• Helps customers through email, phone, online presentations, screen-share and in person meetings• Solid Expertise in Email Campaigns ( Eg Tools like Sendgrid, Hunter, Lusha)• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships• Liaise between the customer and internal teams• Deep digital understanding• Understanding of website development, application development, marketing, measurement and analytics, content management, digital marketing and internet technology• Excellent time and project management skills. • Keen attention to detail and adherence to deadlines• Expert at Microsoft Office Suite, Google Apps, CRM, HRMS software

Cochin Area, India

• Develop and implement business objectives, guidelines, and budget plans• Account Management of major client accounts through Relationship marketing• Maintain constant contact with key clients to develop service offerings and answer needs.• Understand client process; upon analysis and case study of requirements (Business Consultation), align with Business analysts and formulate the Quote, Proposal documentation• Maintain Quality service for International, national clients for Website, Web Application, Mobile Application, Digital Marketing, ERP, CRM, Ecommerce solutions with needful technical knowledge• Technical Skills: WordPress, Codeigniter, Laravel, Cscart, Magento, Opencart, Dot Net, Python, Odoo• Create Media and marketing plans to present to customers• Educate and negotiate details of the service, marketing plans, and campaigns with clients and internal team.• Effectively Control and coordinate simultaneous project accounts with continuously rolling schedule with technical team• Develop documentation, presentation, schedule and instructions for the clients & projects team • Strong Decision making, Traded sales strategies and lead with team to ensure department-wide success• Cultivate effective long term fruitful association with clients and partners.• Direct and Online Client meetings• Outsourcing dedicated developers for client works• Effective communication, marketing and negotiation with prospective clients for project closures• Drive efforts to meet monthly and annual sales goals • Has worked Onsite at Dubai • Systematic client communication, forecast and reports update through CRM application• Current Business Graph, opportunities analysis and set future goals• BNI (Business Network International) member.• Attends Business conferences, forums, network with various business sector experts and potential clients and in effect creates brand awareness

Kinfra Techno Park,Calicut

• Managing the 5 Departments under the Operations.ie;Business Development &Marketing,TechnicalSupport,Learning and Training,HR & Recruitment,Accounts & Administration• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions• Long-term planning of business areas, management and planning of budget in coordination with the Executive Director and Project manager including an initiative geared toward operational excellence• Regular meeting with the Department heads, team leads• Business focus on ERP Applications, Web Applications, Custom Applications Etc., Role in Project Negotiation, Closing Project Deal Etc.• Developing agreements, joint ventures, mergers and acquisitions• Understanding business models, needs, and challenges to recommend a solution• Research and build relationships with new clients• Plan & work with team to develop proposals that speaks to the client’s needs, concerns, and objectives• Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion• Present new products and services and enhance existing relationships• Work with technical staff and other internal colleagues to meet client needs• Making Weekly progress reports and ensure data is accurately entered and managed within the company’s CRM or other sales management system• Forecast targets and ensure they are met by the team

Kinfra Techno Park,Calicut

-Analysis and Feasibility Study of a project -Suggest the process and solution for the client requirement-educate the client and suggest the best path of improvements and the flow of implementation for the requirement-Plan & make the Proposal which includes the Scope of project.-Business focus on ERP Applications, Web Applications, Custom Applications Etc., Role in Project Negotiation, Closing Project Deal Etc.-Developing agreements, joint ventures, mergers and acquisitions-Understanding business models, needs, and challenges of clients to recommend a solution-Making Weekly progress reports and ensure data is accurately entered and managed within the company’s CRM or other sales management system-Managing, support, and supervise the business development department.-Acquisition of new projects and project bids.-Making Partnership with companies nationally and internationally.-Dealing with National and international IT Companies, Partners, Middle east partners and Clients-Coordination and communication between Programmers, technical support for proper business functioning-Requirement Analysis, Giving Demos, Project Negotiation, Follow ups, Closing Project Deal Etc-Research and build relationships with new clients-Create Project proposals that speaks the client’s needs, concerns, and objectives. Proposal details about the Scope of project with module descriptions, Work Sitemap, technical aspects, Resources and costing breakdown etc

Bengaluru Area, India

Worked in .Net Technology

Bachelor Of Technology - Btech, Computer Science, First Class

Activities and Societies: Hosting and Presentations, Documentation, Team Leader-Team leader of academic projects -Cultural activities.

High School, Computer Science, 12

Specialised in Computer Science Branch