"I am a self-motivated, problem-solving, and entrepreneurial individual with over 13 years of experience in Customer Service, predominantly in call centers that demand exceptional phone etiquette. While I have invested time in back-end technology, my current focus is on refining my skills in front-end website design. As an avid learner, I am committed to researching until I fully comprehend any unfamiliar topic. Eager and determined, I am prepared to tackle any challenge that comes my way.In my most recent role at Wix.com, I provided comprehensive support to our priority users in all aspects of their online presence - from offering recommendations for site design and UI, to managing email marketing and ads, and creating data-driven collections, among other responsibilities.Title: Subject Matter Expert - Branding Technical Product SpecialistCurrently, I am honing my expertise as a Branding Technical Product Specialist, a role that involves managing and reporting pillar performance, driving team efficiency and proficiency through personalized coaching sessions, managing ticket queues, and acting as a Subject Matter Expert (SME) for specific technical product pillars. This position also entails conducting coaching sessions for new agents across multiple sites, ensuring a thorough understanding of the assigned pillar.I am continuously working on my professional development by taking courses and certifications that enhance my skills in front-end website design and customer service. Determined and ready for any challenge, I am excited to leverage my skills and experience to contribute meaningfully to any team or project. Feel free to reach out for collaboration, job opportunities, or to connect!"