"I am a self-motivated, problem-solving, and entrepreneurial individual with over 13 years of experience in Customer Service, predominantly in call centers that demand exceptional phone etiquette. While I have invested time in back-end technology, my current focus is on refining my skills in front-end website design. As an avid learner, I am committed to researching until I fully comprehend any unfamiliar topic. Eager and determined, I am prepared to tackle any challenge that comes my way.In my most recent role at Wix.com, I provided comprehensive support to our priority users in all aspects of their online presence - from offering recommendations for site design and UI, to managing email marketing and ads, and creating data-driven collections, among other responsibilities.Title: Subject Matter Expert - Branding Technical Product SpecialistCurrently, I am honing my expertise as a Branding Technical Product Specialist, a role that involves managing and reporting pillar performance, driving team efficiency and proficiency through personalized coaching sessions, managing ticket queues, and acting as a Subject Matter Expert (SME) for specific technical product pillars. This position also entails conducting coaching sessions for new agents across multiple sites, ensuring a thorough understanding of the assigned pillar.I am continuously working on my professional development by taking courses and certifications that enhance my skills in front-end website design and customer service. Determined and ready for any challenge, I am excited to leverage my skills and experience to contribute meaningfully to any team or project. Feel free to reach out for collaboration, job opportunities, or to connect!"
Listed skills include Leadership, Customer Experience, Team Building, Mean Stack, and 26 others.