Erik Hansen Email & Phone Number

Carrollton, Tx

* Exchange / Office 365 administration.* File server administration.* Office 365 deployment.* Successfully deployed Microsoft Teams.* Successfully migrated data from old file server to SAN in data center.* Decommission old file servers.* Maintain VMWare VDI images for PCI environment.* Manage SFTP Server for vendor / customer file feeds.* Manage Citrix Servers and published applications.* Apply quarterly Windows updates to Citrix servers and file servers.* Upgrade servers from Windows Server 2008 R2 to Windows Server 2016.* Duties that carried over from prior position. - Build Powershell scripts to assist with system administration. - KACE Appliance Administrator (K1000 and K2000) beginning March 2017 to Present. - Build operating system images utilizing Dell / Quest KACE Appliance. - Configure, test and deploy Windows patch schedules to all corporate desktops and laptops. - Build and test software distribution packages for installation / deinstallation. - Install and manage printers and large copiers on company print server.

Carrollton, Tx

* Successfully set up and configured Wyse Management Suite for managing Dell Wyse Terminals including firmware upgrades and policy assignments, in PCI environment and non-PCI environment.* Successfully configured VMWare Horizon images for PCI environment to meet compliance regulations. * Test and help maintain internet PAC file for VMWare Horizon VDI's.* Responsible for monthly Windows updates in VMWare VDI parent images.* Deployed Office 365 to small test group as part of evaluation for company-wide roll-out.* Worked closely with Enterprise Back Office team on system issues.* Regularly attend Change Control meetings.* Maintain open communication with management on current and upcoming projects.* Duties that carried over from prior position. - Built Powershell scripts to assist with system configuration during build-out phase. - KACE Appliance Administrator (K1000 and K2000) beginning March 2017 to Present. - Build and deploy operating system images utilizing Dell / Quest KACE Appliance. - Configure, test and deploy Windows patch schedules to all corporate desktops and laptops. - Provide reports to management on system warranty status, patch deployments and others on request. - Build, test and deploy software distribution packages for installation / deinstallation. - Write scripts for various functions including adding users to local groups, remove software, change registry settings and activating software. - Install and manage printers and large copiers on company print server.

Dallas, Tx

* Provide hardware / software support to 1000+ associates across the U.S.* Refurbish systems utilizing parts ordered from Dell.* Build and deploy operating system images utilizing Symantec Ghost.* Build scripts to install / uninstall software per department and for the entire company.* Work with Dell to get systems repaired via depot method or tech visit.* Handle deployment of systems and peripherals for new hires.* Project Manager for the Desktop Support team.* Work with other departments on software upgrades, scheduling, testing and deployment.* Install and manage printers and large copiers on company print server.* Built Inventory Tracking system to track deployed hardware in PHP / MySQL.* Act as department PM to coordinate roll-outs and major upgrades.* Built Powershell scripts to assist with system configuration during build-out phase.* KACE Appliance Administrator (K1000 and K2000) beginning March 2017 to Present.* Build and deploy operating system images utilizing Dell / Quest KACE Appliance.* Configure, test and deploy Windows patch schedules to all corporate desktops and laptops.* Provide reports to management on system warranty status, patch deployments and others on request.* Build, test and deploy software distribution packages for installation / deinstallation.* Write scripts for various functions including adding users to local groups, remove software, change registry settings and activating software.

Fort Worth, Tx

* Maintain relationship between RNDG and web clients.* Manage successful design and implementation of client web sites, new and redesign.* Provide support for client web sites.* Perform minor web development using HTML, PHP and MySQL.* Provide testing for the all web development.* Write project documentation to ensure a successful implementation.* Perform IT tasks for company MS Exchange Online accounts.

Bedford, Tx

* Interact with other business analysts and operations team members on ongoing projects for InfoLease leasing program.* Complete client requested work orders from development through to production deployment.* Work with clients in obtaining requirements for their projects.* Assist testing team during QA phase of projects.* Write necessary documentation for ongoing projects (test plans, minor enhancement document, implementation plans)* Coordinate with outside businesses where necessary during project lifecycle.* Responsible for the successful rebranding of InfoLease database.* Responsible for successful implementation of secure connection to the InfoLease

Irving, Tx

* Provide phone and email support to internal customers of InfoLease leasing program.* Interact with business analysts and other operations team members on ongoing projects.* Research issues reported by customers for missing financial transactions.* Create and maintain call metric reports using Microsoft Access and Microsoft Excel including ticket trends.* Create InfoTrieve queries in InfoLease product for research of missing financial transactions as well as for ongoing or specific projects.* Work with Data Center for the setup and maintenance of InfoLease printers.* Train new employees on level 1 support.* Converted from contract basis to full-time in June 2003.* Backup supervisor for Level 1 support.

Dallas, Tx

* Primary duties included testing all areas of Carpe Diem Electronic Timesheet manually and with test scripts. * Planned and created test strategies, tested plan, and tested cases for assigned projects using Test Director and WinRunner.* Reported and mediated product defects. * Reviewed and commented on functional, UI, and technical specifications.* Provided ongoing QA support for projects as required, including validation of reported problems.

Dallas, Tx

* Responsible for Carpe Diem Electronic Timesheet.* Awarded “Tech of the Year” for fiscal year 2000.* Primary duties included maintaining relationships between the Technical Support team and Development/QA team. * Handled escalated customer issues. * Trained Support team and certified consultants on new product releases. * Kept Support team appraised on latest developments with the program and its supported platforms. * Provided advanced technical knowledge of Carpe Diem and its supported database platforms to the Support team. * Provided feedback to the Development team regarding new features during the development cycle.* Ran reports for management on call history for agents and ticket trends.

Mountain View, Ca / Seattle, Wa

* Primary duties included providing technical support to all end-users via telephone, fax, and email for the software packages manufactured by the company. * Other duties included software testing, research and development, internal support for corporate computers and network (MIS), internal product updates and upgrades.* Ensured quality of disk duplication process.* Maintained all product update files including Internet files, company backup, and Y-2000 compliance of the programs.

Associate’S Degree, Music And Video Business

Studies included; live sound and lighting, studio recording, film and video, marketing and promotion, entertainment law, business math.

High School, Academics

Activities and Societies: Basketball, Volleyball.