Erik Hansen Email & Phone Number

Carrollton, TX

* Exchange / Office 365 administration.* File server administration.* Office 365 deployment.* Successfully deployed Microsoft Teams.* Successfully migrated data from old file server to SAN in data center.* Decommission old file servers.* Maintain VMWare VDI images for PCI environment.* Manage SFTP Server for vendor / customer file feeds.* Manage Citrix.

Carrollton, TX

* Successfully set up and configured Wyse Management Suite for managing Dell Wyse Terminals including firmware upgrades and policy assignments, in PCI environment and non-PCI environment.* Successfully configured VMWare Horizon images for PCI environment to meet compliance regulations. * Test and help maintain internet PAC file for VMWare Horizon VDI's.*.

Dallas, TX

* Provide hardware / software support to 1000+ associates across the U.S.* Refurbish systems utilizing parts ordered from Dell.* Build and deploy operating system images utilizing Symantec Ghost.* Build scripts to install / uninstall software per department and for the entire company.* Work with Dell to get systems repaired via depot method or tech visit.*.

Fort Worth, TX

* Maintain relationship between RNDG and web clients.* Manage successful design and implementation of client web sites, new and redesign.* Provide support for client web sites.* Perform minor web development using HTML, PHP and MySQL.* Provide testing for the all web development.* Write project documentation to ensure a successful implementation.* Perform.

Bedford, TX

* Interact with other business analysts and operations team members on ongoing projects for InfoLease leasing program.* Complete client requested work orders from development through to production deployment.* Work with clients in obtaining requirements for their projects.* Assist testing team during QA phase of projects.* Write necessary documentation for.

Irving, TX

* Provide phone and email support to internal customers of InfoLease leasing program.* Interact with business analysts and other operations team members on ongoing projects.* Research issues reported by customers for missing financial transactions.* Create and maintain call metric reports using Microsoft Access and Microsoft Excel including ticket trends.*.

Dallas, TX

* Primary duties included testing all areas of Carpe Diem Electronic Timesheet manually and with test scripts. * Planned and created test strategies, tested plan, and tested cases for assigned projects using Test Director and WinRunner.* Reported and mediated product defects. * Reviewed and commented on functional, UI, and technical specifications.*.

Dallas, TX

* Responsible for Carpe Diem Electronic Timesheet.* Awarded “Tech of the Year” for fiscal year 2000.* Primary duties included maintaining relationships between the Technical Support team and Development/QA team. * Handled escalated customer issues. * Trained Support team and certified consultants on new product releases. * Kept Support team appraised on.

Mountain View, CA / Seattle, WA

* Primary duties included providing technical support to all end-users via telephone, fax, and email for the software packages manufactured by the company. * Other duties included software testing, research and development, internal support for corporate computers and network (MIS), internal product updates and upgrades.* Ensured quality of disk.

Associate’S Degree, Music And Video Business

Studies included; live sound and lighting, studio recording, film and video, marketing and promotion, entertainment law, business math.

High School, Academics

Activities and Societies: Basketball, Volleyball.