Customer Service Administrator
CurrentAdministrator / Background and Fingerprint Analyst Responsible for the daily analysis of federal and state documents, fingerprinting and background verification for individuals working or applying to the LAX International airport.• Verified and analyzed federal and state documents such as passports, birth certificates, Drivers licenses, Naturalization papers and military I.D’s for authenticity and validity• Performed stringent fingerprinting protocols, issued permits, passes, badges, and proctored classes on various subjects for the LAX Police department.• Prepared, processed, and distributed a variety of correspondence, reports, information, paperwork, invoices, forms, or related information to the badging and fingerprint process. Maintained records and databases, prepared standard reports regarding the badging and security clearance of LAX airport employees and contract workers.• Performed regulatory and administrative duties, which include: making photocopies; faxing documents; record checks; maintaining daily logs; filing; scheduling employee activities and meetings; and maintaining supplies and inventories.• Required to process and Badge 21,000+ new or existing employees in a timely manner over the course a year. This was a monumental effort that we were able to perform routinely and I was personally recognized by the governor for completing this service.• Worked beside and provided necessary information to Federal, State and local department representatives such as Customs and Border Patrol, Department of Homeland Security, LAX Police Department, CDC, United States Secret Services, C.I.A, F.B.I etc.