Faisal Rabbi Email & Phone Number

Dhaka, Bangladesh

Operational Excellence: Managed the day-to-day marketing tasks, making sure the team worked well together, the budget was used wisely, and campaigns were carried out effectively to hit our goals and get the best results.Cross-Functional Collaboration: Worked closely with teams like sales and product development to make sure our marketing efforts aligned with the company's overall goals, helping everyone work together toward business success.Data-Driven Decision-Making: Used data and performance metrics to track how well our campaigns were doing, regularly providing reports for improvement. I also implemented tools like marketing automation and CRM systems to make our work more efficient.

Nikunja 2, Dhaka, Bangladesh

• Provided prompt and courteous customer support through various channels,including phone, email, and live chat.• Demonstrated strong communication skills by effectively addressingcustomer inquiries and resolving issues to their satisfaction.• Maintained a high level of empathy and patience, effectively calmingfrustrated customers and turning negative experiences into positive ones.• Developed problem-solving skills by analyzing and troubleshooting complexcustomer issues• Consistently met and exceeded customer service metrics, including averageresponse time and customer satisfaction scores.• Participated in ongoing training sessions to stay updated on new productfeatures, industry trends, and customer service best practices.