Customer service (verbal/written/phone/email/fax), technical support, assist with special events, use of standard office machines, backup receptionist.Data entry, database management, convert various computer file formats to a centrally used format, creation/preparation of custom reports.Trouble shoot and problem solve for new computer software/hardware for clients and office,quality assurance (validate reports/test software), maintenance on computers/printers/registers.Training/managing staff and clients on various computer programs, policies, proceduresand assist with moral building.Invoicing/billing, update database with payments received, collection calls.Sales/returns/catalogue and special sales orders, audit orders, pick orders, order supplies and stock, set-up and maintain stock locations, shipping and receiving/mail room, write/edit/produce newsletter.Specialties: SOFTWARE: Adobe Acrobat & Reader, Adobe Audition, Adobe Photoshop, MS Office (Access, Excel, Outlook, Power Point, Publisher, Word), UPS WorldShip, Act, Oracle, SalesLogix, Internet Explorer, Mozilla Firefox, WinZip, WinRAR, various company specific programs, The Logo Creator, Cakewalk Music Creator, Quicken.MUSICIAN: Drums and percussion, for over 50 years, performing in bands, theater, church worship groups, recording.