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Martin Richardson Email & Phone Number
Head of Customer Experience
at
Transdev proud operator of Sydney Ferries
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✓ Verified May 2026
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Profile completeness 100%
Current company
Role
Head of Customer Experience
Location
Greater Sydney Area, Australia, Australia
Company size
Who is Martin Richardson? Overview
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Quick answer
Martin Richardson is listed as Head of Customer Experience at Transdev proud operator of Sydney Ferries, a company with 112 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Martin Richardson.
Martin Richardson previously worked as Customer Experience Manager at Transdev Proud Operator Of Sydney Ferries and Customer & Standards Manager at Metro Trains Sydney. Martin Richardson holds Master Of Business Administration (Mba), Masters Of Business Administration from University Of Newcastle.
Company email context
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Transdev proud operator of Sydney Ferries
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Profile bio
About Martin Richardson
I speclialise in organisational culture and design, building and transforming teams from technically focused delivery functions into unified, values driven, high performance, empowered customer focused teams that lead the industry in performance and customer outcomes. My current team is just 5 years young and is regarded by independent analysts as offering the highest customer satisfaction of all transport industry peers in a time when most similar organisations are struggling to uphold trust and service reliability. The secret is in the philosophy of leadership that I offer, developing human centric strategies that align, inspire, connect and empower all team members to deliver unparalleled Customer Satisfaction Outcomes that are authentic and aligned. My philosophy of leadership was developed under the mentorship of leading industry thinkers with proven track records, outworked in iconic launch and transformation projects noted for their operational and customer success, and backed by Postgraduate Studies in Leadership and Business Administration. With over 25 years of experience in the airline and rail industry, I am a seasoned Operations and People Leader on a mission to deliver industry-leading customer service excellence and operational performance by bringing teams on the journey to own and share in the satisfaction of our success.
Listed skills include Airlines, Aviation, Operations Management, Commercial Aviation, and 39 others.
Current workplace
Martin Richardson's current company
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Transdev Proud Operator Of Sydney Ferries
15 roles
Martin Richardson work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Current
Feb 2024 - Present
Customer & Standards Manager
Leading and developing the frontline team across our entire network of Stations and fleet of Trains to deliver industry leading customer service excellence and unparalleled safety outcomes with our customer at the heart of everything we do.
Aug 2021 - Mar 2024
Operations Manager Service Delivery
Feb 2021 - Aug 2021
Network Control And Customer Delivery Partner
Train and Station Controller delivering and operating Australia’s first fully Automated Passenger Train Network, supporting the business to deliver Industry leading Customer Delivery Outcomes
Oct 2018 - Feb 2021
Senior Transport Operations Controller
Coordinating the many teams that deliver Transport for NSW commitment to outstanding Network Performance including the recovery from major incidents and disruptions, across the broad NSW Transport and Roads Network.
May 2018 - Oct 2018
Service Delivery Controller
Keeping our Fleet of Queensland based freight, coal, zinc and copper trains running to plan, supporting our crew to deliver exceptional service to our customers and communities
Jul 2016 - May 2018
Head Of Cabin Crew
Reporting to the General Manager, Responsible for the Management, Administration and Coordination of all Cabin Crew and Line Management across the Airline with key accountabilities for the Inflight Customer Experience
Jun 2013 - May 2016
Masters Of Business Administration (Mba) Full Time
Feb 2012 - Jul 2013
Airport Manager
Air Australia
This role encompased Operations Management, Customer Service Delivery, Managing Service Recovery, Disruptions, 3rd Party Supplier Management and Corporate Account Service Delivery
Jul 2011 - Feb 2012
Cabin Crew Leader
Direct Responsibility for the Customer Experience through the leadership and development of Cabin Crew across all bases nationwide.
Aug 2008 - Jul 2011
Flight Attendant Premium Service
Jan 2005 - Aug 2008
Airport Duty Manager - London Heathrow
Feb 2004 - Jan 2005
Wholesale/Trade Sales
Jan 2003 - Feb 2004
Airports Management / Airline Launch Team
Foundational Member of the Airline, employed prior to the set up and launch of Virgin Blue. Commencing in Melbourne as Ground Crew, I was rapidly promoted to Sydney Airport Duty Manager, accountable for managing the Guest Services, Ramp and Operations Teams at Virgin Blue's largest and busiest port.
Sep 2000 - Jan 2003
2 education records
Martin Richardson education
Master Of Business Administration (Mba), Masters Of Business Administration
Bachelor Of Commerce (Bcom), Industrial Relations And Management
FAQ
Frequently asked questions about Martin Richardson
Quick answers generated from the profile data available on this page.
What company does Martin Richardson work for?
Martin Richardson works for Transdev proud operator of Sydney Ferries.
What is Martin Richardson's role at Transdev proud operator of Sydney Ferries?
Martin Richardson is listed as Head of Customer Experience at Transdev proud operator of Sydney Ferries.
Where is Martin Richardson based?
Martin Richardson is based in Greater Sydney Area, Australia, Australia while working with Transdev proud operator of Sydney Ferries.
What companies has Martin Richardson worked for?
Martin Richardson has worked for Transdev Proud Operator Of Sydney Ferries, Metro Trains Sydney, Transport For Nsw, Pacific National, and Cobham.
How can I contact Martin Richardson?
You can use AeroLeads to view verified contact signals for Martin Richardson at Transdev proud operator of Sydney Ferries, including work email, phone, and LinkedIn data when available.
What schools did Martin Richardson attend?
Martin Richardson holds Master Of Business Administration (Mba), Masters Of Business Administration from University Of Newcastle.
What skills is Martin Richardson known for?
Martin Richardson is listed with skills including Airlines, Aviation, Operations Management, Commercial Aviation, Airline Management, Change Management, Safety Management Systems, and Management.
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