I speclialise in organisational culture and design, building and transforming teams from technically focused delivery functions into unified, values driven, high performance, empowered customer focused teams that lead the industry in performance and customer outcomes. My current team is just 5 years young and is regarded by independent analysts as offering the highest customer satisfaction of all transport industry peers in a time when most similar organisations are struggling to uphold trust and service reliability. The secret is in the philosophy of leadership that I offer, developing human centric strategies that align, inspire, connect and empower all team members to deliver unparalleled Customer Satisfaction Outcomes that are authentic and aligned. My philosophy of leadership was developed under the mentorship of leading industry thinkers with proven track records, outworked in iconic launch and transformation projects noted for their operational and customer success, and backed by Postgraduate Studies in Leadership and Business Administration. With over 25 years of experience in the airline and rail industry, I am a seasoned Operations and People Leader on a mission to deliver industry-leading customer service excellence and operational performance by bringing teams on the journey to own and share in the satisfaction of our success.