1. CRM Services:Role and Responsibility: Part of the backend team responsible for the complete development of products that support CRM services like Salesforce, Zendesk, and ServiceNow.Global Reach: Contributing to solutions used by top companies worldwide to enhance CRM functions and customer service.Technical Stack: Leveraging a variety of tools and technologies for feature development, including:Java for backend functionalityAWS DynamoDB for efficient data storageTypeScript and Node.js for server-side developmentPostman for API testingGit for version controlJenkins for continuous integration and deliveryDatadog and Sumo Logic for monitoring and log management2. Web Chatbot Service:Team Involvement: Working within a team dedicated to the development and support of online chatbot services used by major global brands.Technical Stack: Building and enhancing chatbot features with:Java for primary developmentGradle for project automationPostman for API validationGit for version controlMySQL for database managementJenkins for continuous integrationDatadog and Sumo Logic for monitoring and loggingProject Highlight: One of the complex feature I worked was to send a transcript email to a specified address, which required rapid learning and implementation of the ApachePDFBox library for PDF processing.