Mridul Agarwal Email and Phone Number

• Streamlined and automated continuous deployment pipelines using Octopus Deploy, ensuring uninterrupted operations with no downtime and reducing manual intervention time by 40%.• Included active directory integrations to upgrade user access control with zero login-related issues, along with plugin management and troubleshooting solutions within Jenkins, and Katalon.• Managed AWS services, including cloudtrail, crawler, IAM, SNS, VPC, WAF ACL. Achieved loggingautomation through Athena. Handled cloudfront CDN for 50+ distributions and setup custom error pages.• Collaborated with cross-functional teams of 10+ members, including cybersecurity, infrastructure, andnetworking teams, to provide formulated solutions to ensure the stability of the infrastructure, focusing on high availability demonstrating teamed work.• Applied agile transformation efforts by emphasising ongoing enhancements and continuous improvement via adopting qualitative analysis and seeking consistent validation while updating the daily scrum dashboards in the JIRA and confluence.• Resolved critical issues and resolved incidents within 4 hours through comprehensive root cause analysis.• Implemented sitecore knowledge base into the system. conducted sitecore upgrades. executed vulnerability remediation, minimizing cyber threats by 70%, and increased data integrity.• Fixed the sitecore content author issues, publishing issues and other related issues in the core architecture of sitecore like solr search, user profile, Xconnect, ADM, URL rewrite rules, MMP jobs, etc.

• Modified the obsolete legacy source code Playout dashboard application through code upgrades and altered code pipelines, yielding a 50% higher fault isolation and seamless functionality.• Designed and developed RESTful APIs using the MVC design pattern in the DotNet core for the dashboard app and updated the interface on a weekly basis to improve data processing and response time.• Incorporated effective database schemas, stored procedures and views in SQL, resulting in 25% faster query execution.• Created utilities. Reinforced data retrieval speed of batch jobs by 10%. Debugged software defects andwrote high-performance, reusable code to deliver high-quality software in iterative development cycles.

Built a chatbot with the Microsoft Bot Framework and conducted unit tests in the bot emulator, leading to a doubled amount of user interaction.Performed manual testing on a Dealer Connect portal, a Third Party Application.