Mridula Thakur Email & Phone Number

Vancouver, British Columbia, Canada

Surrey, British Columbia, Canada

Vancouver, British Columbia, Canada

Create a seamless and enjoyable patient experience.Incharge of managing clinic patient flow, ensuring patients are checked in and ensuring our Optometrist is set up with the proper equipment.Conduct pre-testing and contact lens training and assist patients and customers in selecting, adjusting and purchasing eyewear and contact lenses. Monitoring the daily.

• Greeted patients, assisting children and seniors with their applications, providing helping hand to disabled patients, routing them to appropriate rooms
• Answered 50+ multi-line phone calls per day and checked patients in and out in a high-volume office ensuring customer satisfaction
• Obtained insurance eligibility and authorizations needed for patients to attend therapy, informing them about the appropriate process
• Prepared insurance information and filed patient’s claim to ICBC
• Prepared patient’s chart for their future visits, uploaded doctor notes, and kept a clear record of their health using Jane App

Surrey, British Columbia, Canada

• Provided excellent customer service by actively listening and resolving customer’s queries assuring satisfied customers and building strong relationships
• Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service
• Continually visited guest tables to promote inviting and attentive service. Provided direct assistance to bartender and lounge staff

India

India

Postgrad Certificate, Healthcare Administration

Bachelor'S Degree, Bioinformatics