Mridul Bhatt Email & Phone Number

Mathura, Uttar Pradesh, India

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, Guest feedback and action taken for service recovery, and also any staff issues. Minutes.
• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Gurugram, Haryana, India

- Manage the P/L end to end for a micro market- Drive the offline channels and close liaising with the online team to ensure meeting of the URN targets- Responsible for managing Operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience- Building Sustainable demand channels from a long term.

Gurugram, Haryana, India

Customer management1) Customer Experience/Shifting/CID/Black Swan Events2) Ensuring 100% resolution of calls made by guests through captain feature3) Ensuring core OYO promises are met all the time for each property and every guest (even going out of the way to meet them)4) Updating correct location (address), amenities & restrictions in CRSProcess.

Gurugram, Haryana, India

• As Head of Sales, I am responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. A Head of Sales will work to.
• Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments.
• Direct and manage the forecasting process in conjunction with the Revenue Department to insure accurate, timely and complete information. Compile /or direct the preparation of reports pertaining to the operation of the.
• Actively participate and complete the preparation of the annual Sales and Marketing Plan, quarterly updates, and the completed hotels' annual Budgets. Organize and attend scheduled group and related meetings.
• Organize comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests.
• Contribute to relevant management meetings to develop and implement sales and marketing initiatives.

Mathura, Uttar Pradesh, India

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, Guest feedback and action taken for service recovery, and also any staff issues. Minutes.
• Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.
• Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

Mathura, Uttar Pradesh

• Managing front office operations including reception to ensure compliance to procedures and policies for the highest standard of service and guest satisfaction
• Monitoring opening and closing status to maximize company room revenue and clearly demonstrate yield management.
• Ensuring budget compliance and cost effectiveness at the front desk
• Handling complaints and reviewing compliments from the guests
• Reviewing logbooks daily and monitoring all activities
• Collaborating with engineering and housekeeping staff to ensure that guests get the best hotel experience in regards to room status

Gurugram, Haryana, India

• To study and understand the guests requirements, needs and expectations
• Ensuring the smooth and continuous flow of operations in hotel in all possible areas
• Managing entire operations encompassing optimum resource utilization, analysis of regret business, implementation of SOP’s.
• Reviewing group contacts and allocation, ensuring documentation and legal formalities as well as timely follow-up with concerned people.
• Maintains coordination with travel agents for charter businesses, revenue management for maximizing revenues and managing residential conferences and weddings.
• Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality.

Bachelor Of E-Commerce, E-Commerce, A++

Inter, Commerce, A+