Customer service: Voice(Care and Technical) and Non Voice (Messenger and Compliance)● Validating customer details, to know the rightful owner of the order for further process.● Research and analyse the account behaviour and give information regarding such issue.● Prompting customer for packages or channels upgrade.● Collect customers account details to provide information of their account.● Guiding customer to use online services and how to login.● Help customers with all technical aspects with Broadband, TV and Landline services.

● Provided excellent customer service by efficiently● Resolving issues and responding to inquiries.● Monitored phone and electronic database systems for incoming Customer inquiries.● Documented and detailed calls and complaints using call Centre’s CRM database.● Adhered to company policies and scripts to consistently achieve Call-time and quality standards.● Resolved customer complaints and addressed Emergency requests and needs.● Described and explained details about the product options● To inform customers and guide purchasing decisions.