Mrinal Menon Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Analyse data, real time alerts, and reports to identify evidence of potential fraud in banking transactions and new credit card applications
• Translate these patterns of activity into ad-hoc strategies to block and prevent fraudulent activity
• Develop insights to identify fraud and AML trends across Neo's customer base
• Review suspicious events and identify where additional information is required to onboard customers
• Work closely with the Fincrimes Business Analyst team to provide real-time protection for customers and Neo against Fraud, Anti-money Laundering, and Financial crimes
• Investigate system alerts and escalations from the customer experience team to identify instances of fraud and financial crimes (e.g. money laundering, unauthorized transactions, account takeover, E- transfers, and.

Calgary, Alberta, Canada

• Identifying customer needs and taking proactive steps to maintain positive experiences
• Answering questions about the Company's products or services
• Collaborating with internal departments to optimize customer services
• Handling customer complaints

Calgary, Alberta, Canada

• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information

Pune, Maharashtra, India

• Prepared, Edited and Proof-read Presentations, Documents and Reports
• Followed up on various financial reports shared on a weekly/monthly basis
• Tracked weekly/monthly revenue targets, analysed financial reports and summarized findings for stakeholders
• Tracked the overall headcount for the unit and summarized findings for stakeholders
• Prepared monthly portfolio level reports which are shared with project stakeholders
• Audited projects from a financial perspective within the organization to ensure SLA compliance and effective tracking of projects

Pune, Maharashtra, India

• Handled a team of 15 associates who were responsible for monitoring transactions for HSBC bank customers in the US and UK
• Assigned daily cases to team members and provided new updates through daily team huddle
• Managed team staffing, absenteeism, attrition and yearly appraisals
• Prepared periodic MIS reports for the Client and all stakeholders
• Prepared, Edited and Proof-read Presentations, Documents and Reports
• Maintained two-way feedback to the Team or Operations Manager for better deliverables

Pune, Maharashtra, India

• Subject Matter Expert
• SLA Management for a team of 12 associates.
• Daily interaction with clients regarding performances and process improvement
• Prepared, Edited and Proof-read Presentations, Documents and Reports
• Conducted periodic refresher trainings for the process and trained new hires
• Helped team members with process related queries

Pune, Maharashtra, India

• Answered questions about the Company's products or services
• Assisted Customers with payments, bill requests, tariff change and technical issues
• Handled Customer complaints
• Conducted periodic Refresher trainings for the process
• Worked with the IT department and other support functions for smooth functioning

Pune, Maharashtra, India

• Ticketing and Reservations agent for United Airlines
• Handled internal queries from associates and customer complaints
• Floor walked and provided support to new hires with process related queries
• Conducted periodic trainings for new hires and refresher trainings for the process