Mrinal Menon Email & Phone Number

Calgary, Ab, Ca

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Analyse data, real time alerts, and reports to identify evidence of potential fraud in banking transactions and new credit card applications• Translate these patterns of activity into ad-hoc strategies to block and prevent fraudulent activity• Develop insights to identify fraud and AML trends across Neo's customer base• Review suspicious events and identify where additional information is required to onboard customers• Work closely with the Fincrimes Business Analyst team to provide real-time protection for customers and Neo against Fraud, Anti-money Laundering, and Financial crimes• Investigate system alerts and escalations from the customer experience team to identify instances of fraud and financial crimes (e.g. money laundering, unauthorized transactions, account takeover, E- transfers, and Automated Fund transfer)• Submit cases to regulators, financial institution partners, and law enforcement for potential legal and/or criminal charges

Calgary, Alberta, Canada

• Identifying customer needs and taking proactive steps to maintain positive experiences• Answering questions about the Company's products or services• Collaborating with internal departments to optimize customer services• Handling customer complaints

Calgary, Alberta, Canada

• Scan goods and ensure pricing is accurate• Collect payments whether in cash or credit• Issue receipts, refunds, change or tickets• Redeem stamps and coupons• Cross-sell products and introduce new ones• Resolve customer complaints, guide them and provide relevant information• Greet customers when entering or leaving the store• Maintaining clean and tidy checkout areas

Pune, Maharashtra, India

• Prepared, Edited and Proof-read Presentations, Documents and Reports• Followed up on various financial reports shared on a weekly/monthly basis• Tracked weekly/monthly revenue targets, analysed financial reports and summarized findings for stakeholders• Tracked the overall headcount for the unit and summarized findings for stakeholders• Prepared monthly portfolio level reports which are shared with project stakeholders• Audited projects from a financial perspective within the organization to ensure SLA compliance and effective tracking of projects• Supervised the PMO Assistant in the team and assigned project responsibilities. Monitored performance and provided timely feedback for improvement.• Received positive feedback from supervisor for excellent management skills while supervisor was away for a month

Pune, Maharashtra, India

• Handled a team of 15 associates who were responsible for monitoring transactions for HSBC bank customers in the US and UK• Assigned daily cases to team members and provided new updates through daily team huddle• Managed team staffing, absenteeism, attrition and yearly appraisals• Prepared periodic MIS reports for the Client and all stakeholders• Prepared, Edited and Proof-read Presentations, Documents and Reports• Maintained two-way feedback to the Team or Operations Manager for better deliverables• Worked with the IT department and other support functions for smooth functioning

Pune, Maharashtra, India

• Subject Matter Expert• SLA Management for a team of 12 associates.• Daily interaction with clients regarding performances and process improvement• Prepared, Edited and Proof-read Presentations, Documents and Reports• Conducted periodic refresher trainings for the process and trained new hires• Helped team members with process related queries• Handled Customer complaints• Worked with the IT department and other support functions for smooth functioning

Pune, Maharashtra, India

• Answered questions about the Company's products or services• Assisted Customers with payments, bill requests, tariff change and technical issues• Handled Customer complaints• Conducted periodic Refresher trainings for the process• Worked with the IT department and other support functions for smooth functioning

Pune, Maharashtra, India

• Ticketing and Reservations agent for United Airlines• Handled internal queries from associates and customer complaints• Floor walked and provided support to new hires with process related queries• Conducted periodic trainings for new hires and refresher trainings for the process