Mrinal Pal Email & Phone Number

India

• Executing Lean Six Sigma, RPA and Analytics projects across the accounts – 20+ projects delivered generating savings of 2Mn• Playing a pivotal role as Business Excellence Manager to Oversee the implementation of all improvement initiatives, and ensure quality measures are aligned with overall business objectives• Deploying Quality Plan at the business level in conjunction with the Delivery Leadership and Business Excellence group to provide overall quality Leadership to the… Show more • Executing Lean Six Sigma, RPA and Analytics projects across the accounts – 20+ projects delivered generating savings of 2Mn• Playing a pivotal role as Business Excellence Manager to Oversee the implementation of all improvement initiatives, and ensure quality measures are aligned with overall business objectives• Deploying Quality Plan at the business level in conjunction with the Delivery Leadership and Business Excellence group to provide overall quality Leadership to the site• Driving E2E digital transformation across Social media & Platform and F&A engagements with intelligent operations framework • Drive digitization and automation for tracking, reporting and enhancing process performance• Formulating strategic plan to identify automation, standardization, cost reduction opportunities and drive / govern complete spectrum of automation (Minibot, RPA, AI and Analytics) with cross functional teams Show less

Infosys

• Driving Process Improvement by identifying opportunities and successfully completing Lean Six Sigma projects following DMAIC methodology• Driving Lean culture across the floor by conducting Lean training, Process profiling, Gemba walk, VSM & opportunity identification for process improvement/automation• Provide coaching to the team for enhanced performance and identify training needs for them to develop and build competencies across domain and behavior • Create career… Show more • Driving Process Improvement by identifying opportunities and successfully completing Lean Six Sigma projects following DMAIC methodology• Driving Lean culture across the floor by conducting Lean training, Process profiling, Gemba walk, VSM & opportunity identification for process improvement/automation• Provide coaching to the team for enhanced performance and identify training needs for them to develop and build competencies across domain and behavior • Create career development and succession plan jointly for direct reports to understand employee aspirations and convert that into actionable• Perform quality analysis on team performance and highlight areas of focus and improvement to the client in regular governance Show less

• Manage relationship with clients and have regular governance to ensure predictability and proactive communication. Focus Areas - Process performance, management, and reporting• Responsible for smooth transition of all the processes which includes knowledge transfer, SLA definition, effort estimation and resource identification & deployment• Responsible to track, monitor and manage all SLAs for the process and drive performance across the floor• Diagnose the gaps in the… Show more • Manage relationship with clients and have regular governance to ensure predictability and proactive communication. Focus Areas - Process performance, management, and reporting• Responsible for smooth transition of all the processes which includes knowledge transfer, SLA definition, effort estimation and resource identification & deployment• Responsible to track, monitor and manage all SLAs for the process and drive performance across the floor• Diagnose the gaps in the existing processes and identify opportunities for improvement and implement re-engineering initiatives to add continuous value to the client processes Show less

Bangalore

Mba, Operations Management

B.F.A, Fine Arts

Education record