HPT) is an emerging leader in providing web-based content, software and serviced to the K-12 market. A web 2.0 company founded in 2003, HPL has a suite of products for learning management, individualized education plans, data analysis & reporting at district and state levels and online tutoring with a focus currently on Mathematics.Working as Sr. Network Engineer -Team Lead - (from April’08 till date)Worked as Consultant Network Support Engineer for Facebook - Gachibowli, Hyderabad on deputation from HighPoints Technologies in 2015 August to NovemberRoles and Responsibilities performed at Facebook• Responsible for diagnosing, testing and repairing Apple Computer Systems and Mobile Devices• Diagnose and repair hardware issues, completely built computers troubleshoot technical issues, and install software applications.• Install, repair, maintain, and upgrade Apple Desktop and Notebook Computers; Perform maintenance on printers.• Perform Device Configurations on Apple Mobile Devices: iPod Touch, iPhone 4S, & iPad 2.ResponsibilitiesInstallation and troubleshooting of OS and patch managementAdministering Windows 2003 servers locally and remotelyActive Directory managementManaging and maintaining mail server environment, handling issues like creating users and groups, mailbox limits, mail management and email server backups etc.Maintaining application and database server's day-to-day backupsMonitoring production, beta application and database server's performanceConfiguring Cyberoam CR50i UTM, firewall rules and bandwidth management Providing VPN access to remote users & IPsec.Installation and configuring SQL Server & Visual Studio.net for development and testing divisionsConfiguring and troubleshoot issues related to VoIPTroubleshooting issues w.r.t wireless routers and Dlink switchesHandling McAfee & Norton Antivirus issues like antivirus server installation and updating patches, spam issues etc.