James Tudor Email & Phone Number

Bournemouth, England, Gb

Bristol, England, United Kingdom

Established in 2010, PVG is now the largest 3rd party provider of preventative pet care plans globally and continues to grow throughout Europe and the USA. Developed the in-practice health care plan concept first-hand, scaling every process into a commercial offering and adapting this across seven territories. Role focus now is the interaction between clients, employees and the business to maximise new, innovative technologies. Accountable for L&D and CX, managing L&D for clients’ personnel across 2000+ sites worldwide as well as PVA staff, while driving continual improvements to the product and service – overseeing Customer Service (16 staff), 2nd Line Support (6 staff) and Business Coaching (5 staff). _________________________________________________► Focused on transforming CX by leading numerous VOC initiatives - including surveys and interviews, mystery shopper and establishing c27 improvement projects ► Introduced full picture reporting incl. appointing analytics systems in practices and creating a data warehouse to inform investment decisions ► Led technical transformation to a global omnichannel solution, researching new customer channels and introducing chat bot, app, email marketing and voice tech► Developed LMS and created 250 courses, providing over 125k hours of CPD in 5 languages► Assisted in company core value development and worked with HR to embed these► Improved staff onboarding process and created staff development framework ► Developed new client onboarding processes to improve service adoption► Introduced an online marketing hub with social media for B2B clients, personalised to practices ► Guide workshop delivery for major corporates to ensure maximum benefit ► Partner with the Sales team to win new business, guiding approach and attending sales meetings ► Introduced company-wide SLAs, improving both customer engagement and response rates► Implemented a UK home delivery service to 100k+ pets, now expanding into Europe and US

Bristol, United Kingdom

SLT member delivering a global sales training programme that has helped accelerate a grass-roots product to multi-territory success in a matter of years._________________________________________________► Spearheaded global training strategy for 50+ PVG staff and clients’ staff across 1380 sites worldwide► Continued to develop and customise the product for a global market including design of pricing tool and analysing legal requirements across medicines, marketing and tax, for 4 banking jurisdictions► Transformed the per-country health care plan model into a single global identity, representing over 500,000 transactions/month► Developed training models to fit different learning styles and hosted workshops for trainers & clients► Standardised performance reporting for both trainers and their clients, including Diamond Matrix Reports► Trained 2000+ client personnel externally including business owners, directors and veterinarians ► Trained 20+ country managers across Ireland, Denmark, The Netherlands, France, Germany and the US ► Designed and delivered / oversaw training across both PVG and client locations► Introduced e-Learning, microlearning, face to face training support and a training library as well as webinars hosted in multiple countries to improve levels of contact with clients, increasing sales► Implemented virtual meetings to reduce travel costs and improve efficiencies► Developed performance reporting for trainers and practices which drove improvement initiatives

United Kingdom

Joined Premier Vet Alliance just prior to its establishment to develop, commercialise and roll out a customisable health care plan to UK veterinary practices, in a highly competitive market. Ultimately responsible for the operationalisation, commercialisation and growth of the core in-practice health care plan model that has brought PVA success in the veterinary sector. _________________________________________________► Executed cost analysis and extensive product / regulatory research to develop the viable core product as well as pricing strategy, commission and training processes, and Ts & Cs► Rolled out and customised the product to 200+ veterinary practices across the UK, integrating with Practice Management Systems (PMS); also later adapted the product for individual vet practices and global markets► Trained 6 trainers in product customisation and implementation► Designed training materials and coached practice personnel, ensuring successful sales and marketing to the end user► Positively influenced client buying habits, for example wormer purchases increased 231% in ‘on-plan’ customers which benefitted pets, end customers, vet practices and Premier Vet Alliance

Studio and location-based freelance photographer. Developed a client base for studio family portraiture and weddings, and spent some time as Creative Director for Garrison Girls military charity, managing photography, artwork and marketing aspects.

Southwest, Uk

Until 2017, Pixifoto represented the mobile division of Photo Corporation (UK) Ltd, the second-largest portrait company in the world, operating mobile photographic studios in retail outlets for child portraiture. Led the southwest region which achieved a turnover upwards of £1.5M. Reported to the Area Manager with direct leadership of 26 staff._________________________________________________► Identified new clients, sold company offering and scheduled mobile studios and staffing into 250+ store locations such as Mothercare and Boots► Maximised profit and revenue via improved sales and photography strategies

Southwest, Uk

Accountable for sales targets and training, designed and delivered training days and workshops across 1,000 unique sites a year. Trained trainers and junior managers in photography, sales, customer service and time management, and photographers in portrait photography and maximising revenue from sittings.

Southwest, Uk

Portrait photographer, specialising in preschool age 0 - 4yrs. Introduced contemporary photography to the outlet, provided high-quality prints and devised new product arrangements and sales presentations that achieved 100% sales growth in 6 months and reduced ‘no sales’ by 50%, leading to promotions to Area Trainer and Field Manager. Mentored new photographers.

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