Paper was founded by Cam, Mark and myself in 2016 and is a specialist user research and service design studio.We design everything to do with services, from an organisation's strategy for delivering them, to the teams, tools and processes needed to support them, to the online and offline experiences of the people who use them. We believe in designing with people and making sure no person is left behind.With 17 years of delivery experience, I support our team to deliver projects, services and outcomes and work hard to make Paper a really great place to work. I’m an active delivery manager and really enjoy delivering projects, practising and improving my capabilities and skills.Paper’s clients include:- Public sector: Department for Education, Department for Work and Pensions, Ministry of Justice, Leeds City Council, Sheffield City Council, Ofsted- Private sector: University of Sheffield, Freshfields Bruckhaus Deringer, Co-op, Westfield Health, Egress- Third sector and social good: Noisy Cricket, SignHealth, Doteveryone, Opt Out Tools, Learn SheffieldA few projects I’m really proud of being involved in:- Designing and researching for new a service to help teachers claim and receive additional money alongside salary as part of the national teacher retention and recruitment strategy (Client: Department for Education | Project: Claim additional payments for teaching)- A research project in partnership with the University of Sheffield with no commercial outcomes, instead an opportunity to understand more about how Deaf people experience film and tv.(Client: Paper and University of Sheffield | Project: How do Deaf British Sign Language users experience suspense in film?)- Paper’s first government project was a big milestone. I worked to deliver the discovery and alpha understanding of how people can safely access a database of 22+ million pupil-level records. (Client: Department for Education | Project: Safe access to the National Pupil Database)

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