Jonathan White Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

As a Technology Specialist, I am responsible for overseeing the efficient and secure processing of telecommunications data requests. I ensure strict adherence to privacy regulations and internal guidelines, while collaborating with cross-functional teams to deliver accurate and timely information. My technical expertise and understanding of industry standards enable me to maintain data integrity and mitigate risks associated with data handling.• Cybersecurity Posture: Spearheaded process improvements that strengthened TELUS’ cybersecurity practices and improved data integrity.• Operational Efficiency: Achieved a 20% reduction in process time for telecommunications data requests by analyzing workflows and implementing improvements.• Cross-Functional Collaboration: Worked with IT and network operations teams, ensuring precise data retrieval, compliance, and secure handling of sensitive information.• Documentation and Compliance: Recognized for exemplary documentation, supporting 100% compliance with industry regulations and internal standards.• Engagement Prime and Team Wellness Leadership: Since 2023, served as an Engagement Prime, promoting a positive and inclusive culture within the Chief Security Office (CSO) team. Led the CSS team’s wellness challenge, inspiring cross-departmental participation and fostering a culture of health and well-being. Recognized for creating impactful engagement activities that boosted team morale and reinforced TELUS’ commitment to employee wellness.

Calgary, Alberta, Canada

• Spearheaded data-driven initiatives that provided actionable insights for strategic decision-making, bridging the gap between data analysis and business goals.• Transformed complex datasets into strategic recommendations, aligning initiatives with TELUS’ operational targets.• Enhanced stakeholder engagement by communicating insights clearly, fostering collaboration, and keeping projects aligned with shared objectives.

Calgary, Alberta, Canada

• Participated in TELUS’ elite LEAF program, developing a leadership philosophy focused on inclusivity, empowerment, and performance excellence.• As Acting Manager for Tier II Customer Experience, led initiatives that significantly increased customer satisfaction ratings, emphasizing service quality and responsiveness.• Fostered a high-performing team environment, empowering individuals to make decisions and innovate, which resulted in a resilient and agile team culture.

Calgary, Alberta, Canada

• Led the iREG (International Roaming) team, managing a group of Network Support Representatives focused on expanding TELUS’ global roaming capabilities to 195 countries, enhancing international customer experience.• Coordinated complex, time-sensitive projects, ensuring seamless execution of global roaming initiatives, including high-stakes overnight testing, configuration changes, and live network activations.• Cultivated a collaborative, high-performance team culture by mentoring and coaching team members, resulting in improved productivity, morale, and alignment with TELUS’ strategic objectives.• Partnered with key stakeholders, balancing project demands with team capacity to optimize resource allocation, mitigate risks, and maintain consistent project delivery.• Acted as the primary point of contact for international stakeholders, facilitating open communication, issue resolution, and alignment on project goals, which was crucial for TELUS’ ability to maintain service excellence globally.• Established best practices for network management and troubleshooting, equipping the team to proactively address technical challenges and maintain high network performance and reliability.• Demonstrated technical expertise in GSM, GPRS, UMTS, LTE, VoLTE, 5G, and various telecommunications protocols and network equipment, which allowed the team to meet and exceed TELUS’ performance standards.

Calgary, Canada Area

From Customer Service to Strategic InsightsI began my career at TELUS in a customer service role, where I honed my ability to deliver exceptional customer experiences. This experience became the foundation for my transition into more strategic roles. The deep understanding of customer pain points I gained through years in technical support has empowered me to craft data-driven strategies that drive business growth while exceeding customer expectations.This journey has allowed me to blend hands-on customer service expertise with a strategic mindset, helping TELUS achieve both operational excellence and enhanced customer satisfaction.

Calgary, Alberta, Canada

As a customer-facing representative at Sunterra, I built a solid foundation in delivering exceptional customer service. My responsibilities included cash handling, product demonstrations, and providing cross-functional support. In this dynamic environment, I quickly adapted to meet the diverse needs of both customers and the store.I take pride in my ability to establish strong customer relationships through clear communication and effective problem-solving. My time at Sunterra helped me develop essential skills in customer relationship management, time management, and teamwork, all of which I’m confident will allow me to contribute meaningfully to any team’s success in future roles.