Responsible for the management of sales, marketing, product management and service personnel dedicated to the growth of revenue and the DGSHAPE brand in the Americas.

• Manage a multi-million a year sales team.• Responsible for 12 direct reports, recruiting, hiring and training on soft skills and product training.• Support Domestic Direct Sales & International Distribution and coordinate new product development.• Train sales team in Dental CAD/CAM products and services (Capital Equipment, materials and cad software).• Brought to market equipment and consumables as reseller and private labeled.• Deployed new Unified Communications VOIP Call Center across entire organization.• 8 years of tradeshow/Convention experience.• Coordinate Marketing strategies & campaigns across print, eblast, company website, mailers, and demos.• Negotiated contract agreements with global manufacturers for resale.•Provide digital solutions to dental laboratories and dental clinicians.

Managed a multi-million dollar sales department focused on sales of implants, implant prosthetics, zirconia, CADCAM capital equipment, and consumable products. Directly responsible for the sales and product training of over 15 diversed sales reps who sold over the phone, trade shows, and implant education courses. Grew the business 23% year over year with a 45% growth of implants as a focus product. Collaborated with Marketing, Continuing Education, Supply Chain, and IT to streamline processes and improve efficiencies.

Sales advocate for Arizona, Utah, New Mexico, Colorado, Wyoming, North Dakota, South Dakota, Alaska, Montana, and Nebraska.

www.kerrdental.comCustomer Care Lead for a global dental manufacturing company. This position required intense coordination of employees and their daily workflow. Managed and addressed inquiries and claims from our corporate trading partners.Handled escalated calls as Lead and extension of management to three different business units.Processed (Phone, E-mail, EDI, faxed) multi-million dollar orders, shipping and returns claims, free goods redemption.Coordinated credits and debits between Accounts Receivable and multiple distribution companies.Provided product information and directions for use to dental professionals.Completed several initiatives that improved the customer care department experience.Initiated and cross-referenced Anti-counterfeit assignments.Kaizen training through Danaher’s Business Systems.Trained and mentored associates through side-by-side evaluations and group settings.Prioritized and assigned daily tasks to the department.Tracked and maintained Key Performance Indicators for quality customer service.Performed first level interview to prospect employees.

Processed contracts with finance companies over the phone.Processed payments and updated ledgers.Secured face to face and phone appointments for sales reps to test new home owners' water quality.Served as emergency water analyst when specialist were not available.Handled product pick-up and delivery to new customers.

Worked as a scanning coordinator creating surveys for Nissan's Corporate Training Center. Compiled data and worked on monthly, quarterly and special projects reports for project managers of Nissan's training center.

Inbound call center representative for a major Telecommunications cell phone provider.Provided customer service regarding invoices, troubleshooting phones/service, phone plans.Secured month-to-month accounts into one and two year contracts by up-selling equipment and services.