Mark Cameron Email & Phone Number

• As a Senior Systems Administrator, I am part of a core team that ensures that the experience that end-users have while using BCLC systems and products is positive, allowing them to do what they came in to do, leaving.
• Ensures high levels of systems availability, security, and integrity are maintained through proactive monitoring of all internal and external systems
• Highly skilled in identifying, resolving, and coordinating response to incidents that effect production systems guarding against major revenue impact
• Continually collaborates with the Management, Team, and stakeholders to improve procedures and streamline processes, research and review automation opportunities, and ensure that we persist as an industry leader
• Provides first-rate, courteous customer service, developing and maintaining working relationships with internal/external stakeholders, vendors/suppliers, service providers, and regulatory bodies
• Establishes new hires assuring precise, appropriate training in all processes, procedures, and policies

• Being able to provide the best service possible, means you need to know operations from its grass roots. Before joining the Data Centre team at BCLC, I was fortunate enough to work one-on-one with our end-users while.
• Delivered outstanding desktop technology support through the completion of internal customer service requests, incident management, event escalation, and asset management, including security updates, systems upgrades.
• Continually built on scope of role, and undertaking opportunities for knowledge becoming Hotline lead for IAM:Consoles, gatekeeper for Hotline Wiki, and developing strong working knowledge of Reflections applications.
• Drove opportunities for workforce automation, collaboration, leveraging consulting expertise to improve processes and productivity to dynamically respond to new business needs
• Assisted with the development, implementation, maintenance, and adherence to policies, procedures, and standards in desktop technologies
• Analyzed and led strategic relationships with industry peers, resulting in partnerships and information exchanges

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