Mark King

Mark King Email and Phone Number

Customer Experience Advocate, Strategy & Risk Management Professional, Banking & Financial Services, Brisbane, Australia @ Bank of Queensland
australia
Mark King's Location
Brisbane, Queensland, Australia, Australia
Mark King's Contact Details

Mark King personal email

About Mark King

Mark King is a Customer Experience Advocate, Strategy & Risk Management Professional, Banking & Financial Services, Brisbane, Australia at Bank of Queensland. He possess expertise in banking, financial services, business analysis, management, strategy and 18 more skills. Colleagues describe him as "Having worked closely with Mark for over 18 months as both a peer and a manager, I can attest to his professionalism, creative thinking and outcome-focused mindset. While working in risk, compliance and governance, Mark’s passion for simplicity and strategy has helped with the transformation of a risk and compliance program that is business-owned yet balanced, enabling the achievement of strategic objectives while meeting key risk, compliance and regulatory requirements. He works with… Show more" and "Mark find a great balance between quality and meeting deadlines. He is a great team player and can be relied upon to deliver on time and always meets expectations. Mark has a passion for customer and risk which provides the right balance when developing products and services that both meet customer expectations and are also sustainable for the organisation."

Mark King's Current Company Details
Bank of Queensland

Bank Of Queensland

View
Customer Experience Advocate, Strategy & Risk Management Professional, Banking & Financial Services, Brisbane, Australia
australia
Website:
boq.com.au
Employees:
2622
Mark King Work Experience Details
  • Bank Of Queensland
    Senior Retention Manager
    Bank Of Queensland Aug 2021 - Present
    Brisbane, Queensland, Australia
    Responsible for end to end retention strategy for BOQ group retail brands ($60bn portfolio) including BOQ, Virgin Money and ME Bank home lending.
  • Suncorp Group
    Risk Manager
    Suncorp Group Jan 2018 - Jul 2021
    Brisbane, Australia
    Executive-focused, risk leadership role, advising all senior stakeholders and teams in operational risk management, including identification, control optimisation, reporting and business improvements. Delivered enhancement risk practices and culture to the outcome of the highest, function risk maturity levels in the Suncorp Group.
  • Suncorp Group
    Senior Customer Experience Advisor
    Suncorp Group Jul 2016 - Dec 2017
    Brisbane, Australia
    Strategic customer experience (CX) role, managing and executing initiatives to enhance outcomes for personal financial services customers, responding to insights, business objectives and priorities. Delivered insights, customer propositions and program of work to enhancing broker channel, home lending customer experiences.
  • Suncorp Group
    Customer Retention & Lifecyle Advisor
    Suncorp Group Apr 2014 - Jun 2016
    Developed and delivered award-winning retention strategies, defending $45 billion home lending and transactional portfolios, including auto-triggered, model-based and customer-value prioritised contacts. Deployed campaigns in record time to address cliff-edge retention challenges, delivering immediate portfolio and profitably uplift.Developed and delivered always on customer lifecycle strategy, automatic trigger-based leads to grow share of wallet whilst enhancing contact rates and profitability outcomes for the personal customer segment.Delivered extended needs conversation program with broader team including framework development, training program, system enhancement and communication strategy, aligned to customer and business strategies and within regulatory constraints.
  • Suncorp Group
    Customer Strategy Specialist
    Suncorp Group Feb 2011 - Mar 2014
    Brisbane, Australia
    Managed voice of the customer program for Suncorp Bank, delivered customer activation, growth and retention leads to the Suncorp network, at the time consisting of 200 stores and business centres. Developed and extended share of wallet internal metric and strategy, known as "Complete Customers" including connection to Suncorp Group product holdings. Delivered award winning Business Banking Customer Acquisition campaign, outperforming benchmark and delivering qualified leads for new business opportunities.
  • Queensland Government
    Procurement Officer
    Queensland Government Feb 2010 - Jan 2011
    Department Of Public Works: Project Services, Brisbane
  • Srmc Limited
    Financial Counsellor
    Srmc Limited Feb 2005 - Jan 2010

Mark King Skills

Banking Financial Services Business Analysis Management Strategy Relationship Management Customer Experience Analysis Risk Management Business Strategy Process Improvement Stakeholder Engagement Project Management Retail Banking Business Process Improvement Program Management Business Development Customer Retention Business Relationship Management Customer Insight Customer Experience Management Enterprise Risk Management Operational Risk Management

Mark King Education Details

Frequently Asked Questions about Mark King

What company does Mark King work for?

Mark King works for Bank Of Queensland

What is Mark King's role at the current company?

Mark King's current role is Customer Experience Advocate, Strategy & Risk Management Professional, Banking & Financial Services, Brisbane, Australia.

What is Mark King's email address?

Mark King's email address is mr****@****ail.com

What schools did Mark King attend?

Mark King attended Qut (Queensland University Of Technology), Griffith University, Griffith University.

What skills is Mark King known for?

Mark King has skills like Banking, Financial Services, Business Analysis, Management, Strategy, Relationship Management, Customer Experience, Analysis, Risk Management, Business Strategy, Process Improvement, Stakeholder Engagement.

Who are Mark King's colleagues?

Mark King's colleagues are Maxine Holzberger, Agamemnon Nikolopoulos, Brent Terrett, Justin Wyvill, Anita Beaman, Simon Broussard, Rio Williams.

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