Mark King Email & Phone Number

Brisbane, Qld, Au

Brisbane, Queensland, Australia

Responsible for end to end retention strategy for BOQ group retail brands ($60bn portfolio) including BOQ, Virgin Money and ME Bank home lending.

Brisbane, Australia

Executive-focused, risk leadership role, advising all senior stakeholders and teams in operational risk management, including identification, control optimisation, reporting and business improvements. Delivered enhancement risk practices and culture to the outcome of the highest, function risk maturity levels in the Suncorp Group.

Brisbane, Australia

Strategic customer experience (CX) role, managing and executing initiatives to enhance outcomes for personal financial services customers, responding to insights, business objectives and priorities. Delivered insights, customer propositions and program of work to enhancing broker channel, home lending customer experiences.

Developed and delivered award-winning retention strategies, defending $45 billion home lending and transactional portfolios, including auto-triggered, model-based and customer-value prioritised contacts. Deployed campaigns in record time to address cliff-edge retention challenges, delivering immediate portfolio and profitably uplift.Developed and delivered always on customer lifecycle strategy, automatic trigger-based leads to grow share of wallet whilst enhancing contact rates and profitability outcomes for the personal customer segment.Delivered extended needs conversation program with broader team including framework development, training program, system enhancement and communication strategy, aligned to customer and business strategies and within regulatory constraints.

Brisbane, Australia

Managed voice of the customer program for Suncorp Bank, delivered customer activation, growth and retention leads to the Suncorp network, at the time consisting of 200 stores and business centres. Developed and extended share of wallet internal metric and strategy, known as "Complete Customers" including connection to Suncorp Group product holdings. Delivered award winning Business Banking Customer Acquisition campaign, outperforming benchmark and delivering qualified leads for new business opportunities.

Department Of Public Works: Project Services, Brisbane

Master Of Business Administration - Mba, Strategy And Leadership, Distinction

Activities and Societies: Improving business operations with PWC Adaptive leadership with Oxfam Strategic planning with BOQ

Commerce, Banking & Finance, High Distinction

Activities and Societies: Griffith University, Dean’s academic excellence award 2010 Griffith University, Dean’s academic excellence award.

Business, Marketing