Mark King Email and Phone Number
Mark King personal email
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Mark King is a Customer Experience Advocate, Strategy & Risk Management Professional, Banking & Financial Services, Brisbane, Australia at Bank of Queensland. He possess expertise in banking, financial services, business analysis, management, strategy and 18 more skills. Colleagues describe him as "Having worked closely with Mark for over 18 months as both a peer and a manager, I can attest to his professionalism, creative thinking and outcome-focused mindset. While working in risk, compliance and governance, Mark’s passion for simplicity and strategy has helped with the transformation of a risk and compliance program that is business-owned yet balanced, enabling the achievement of strategic objectives while meeting key risk, compliance and regulatory requirements. He works with… Show more" and "Mark find a great balance between quality and meeting deadlines. He is a great team player and can be relied upon to deliver on time and always meets expectations. Mark has a passion for customer and risk which provides the right balance when developing products and services that both meet customer expectations and are also sustainable for the organisation."
Bank Of Queensland
View- Website:
- boq.com.au
- Employees:
- 2622
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Senior Retention ManagerBank Of Queensland Aug 2021 - PresentBrisbane, Queensland, AustraliaResponsible for end to end retention strategy for BOQ group retail brands ($60bn portfolio) including BOQ, Virgin Money and ME Bank home lending. -
Risk ManagerSuncorp Group Jan 2018 - Jul 2021Brisbane, AustraliaExecutive-focused, risk leadership role, advising all senior stakeholders and teams in operational risk management, including identification, control optimisation, reporting and business improvements. Delivered enhancement risk practices and culture to the outcome of the highest, function risk maturity levels in the Suncorp Group. -
Senior Customer Experience AdvisorSuncorp Group Jul 2016 - Dec 2017Brisbane, AustraliaStrategic customer experience (CX) role, managing and executing initiatives to enhance outcomes for personal financial services customers, responding to insights, business objectives and priorities. Delivered insights, customer propositions and program of work to enhancing broker channel, home lending customer experiences. -
Customer Retention & Lifecyle AdvisorSuncorp Group Apr 2014 - Jun 2016Developed and delivered award-winning retention strategies, defending $45 billion home lending and transactional portfolios, including auto-triggered, model-based and customer-value prioritised contacts. Deployed campaigns in record time to address cliff-edge retention challenges, delivering immediate portfolio and profitably uplift.Developed and delivered always on customer lifecycle strategy, automatic trigger-based leads to grow share of wallet whilst enhancing contact rates and profitability outcomes for the personal customer segment.Delivered extended needs conversation program with broader team including framework development, training program, system enhancement and communication strategy, aligned to customer and business strategies and within regulatory constraints. -
Customer Strategy SpecialistSuncorp Group Feb 2011 - Mar 2014Brisbane, AustraliaManaged voice of the customer program for Suncorp Bank, delivered customer activation, growth and retention leads to the Suncorp network, at the time consisting of 200 stores and business centres. Developed and extended share of wallet internal metric and strategy, known as "Complete Customers" including connection to Suncorp Group product holdings. Delivered award winning Business Banking Customer Acquisition campaign, outperforming benchmark and delivering qualified leads for new business opportunities. -
Procurement OfficerQueensland Government Feb 2010 - Jan 2011Department Of Public Works: Project Services, Brisbane -
Financial CounsellorSrmc Limited Feb 2005 - Jan 2010
Mark King Skills
Mark King Education Details
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Distinction -
High Distinction -
Marketing
Frequently Asked Questions about Mark King
What company does Mark King work for?
Mark King works for Bank Of Queensland
What is Mark King's role at the current company?
Mark King's current role is Customer Experience Advocate, Strategy & Risk Management Professional, Banking & Financial Services, Brisbane, Australia.
What is Mark King's email address?
Mark King's email address is mr****@****ail.com
What schools did Mark King attend?
Mark King attended Qut (Queensland University Of Technology), Griffith University, Griffith University.
What skills is Mark King known for?
Mark King has skills like Banking, Financial Services, Business Analysis, Management, Strategy, Relationship Management, Customer Experience, Analysis, Risk Management, Business Strategy, Process Improvement, Stakeholder Engagement.
Who are Mark King's colleagues?
Mark King's colleagues are Maxine Holzberger, Agamemnon Nikolopoulos, Brent Terrett, Justin Wyvill, Anita Beaman, Simon Broussard, Rio Williams.
Not the Mark King you were looking for?
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2abs.gov.au, optusnet.com.au
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Mark King
Research And Capacity Building For Safe, Equitable And Accessible MobilityGreater Brisbane Area2qut.edu.au, qut.edu.au -
2hotmail.com, bluefinresources.com.au
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