Mark Smeets Email & Phone Number

Vancouver, British Columbia, Canada

Responsible for delivering training and education regarding Autism on behalf of CAN. Increase awareness, acceptance, and community support to individuals across BC.Deliver training internally to CAN staff and volunteers and externally to sports and recreation providers, schools, first responders, businesses, and community groups.

Surrey, British Columbia, Canada

Swim - Support WorkerWorking 1 on 1 with youth and young adults on the autism spectrum, implementing support strategies, and creating a safe and supportive environment.• Lead a team of 3-8 support workers and coach participants through various swim strokes• Lead the skill development of participants• Create a positive and fun learning environment• Responsible for providing guidance and leadership to the Support Workers and Volunteers assisting participants during program time• Implement the CAN curriculum• Support the onsite supervisor with any participant or parent issuesThis is a contract role, season by season basis

Surrey, British Columbia, Canada

GymnasticsWorking 1 on 1 with youth and young adults on the autism spectrum, implementing support strategies, and creating a safe and supportive environment.• Create a positive and fun learning environment• Responsible for providing guidance and leadership to the Support Workers and Volunteers assisting participants during program time• Implement the CAN curriculum• Support the onsite supervisor with any participant or parent issuesThis is a contract role, season by season basis

Surrey, British Columbia, Canada

Working 1 on 1 with youth and young adults on the autism spectrum, implementing support strategies, and creating a safe and supportive environment.• Lead a team of 3-8 support workers and coach participants through various swim strokes• Lead the skill development of participants• Create a positive and fun learning environment• Responsible for providing guidance and leadership to the Support Workers and Volunteers assisting participants during program time• Implement the CAN curriculum• Support the onsite supervisor with any participant or parent issuesThis is a contract role, season by season basis

Surrey, British Columbia, Canada

We are the ADHD Family is meant to chronical our family’s journey with ADHD, Autism and other discoveries along the way. I reach out to advocates, experts, individuals, and other families that want to raise their voices and empower those on their own journey. I am passionate about removing barriers for others through creating connections, building on strengths, and providing practical problem-solving tips in a re-affirming way.

Surrey, British Columbia, Canada

Supervision aides monitor classrooms, gyms, hallways and other school locations ensuring students are safe

Surrey, British Columbia, Canada

I am an Advocate and speaker on issues of ADHD, Autism and how you can be empowered by disabilities. My Advocacy journey started when our son was born, we knew nothing about ADHD or Autism. While this sounds like the same introduction I use on my podcast it really is the start of my journey into Advocacy.Accomplishments------------------November 27, 2023Presented and introduced Regular Schedule Sensory Friendly Swim times in the City of Surrey.Starting December 4, 2023, the City of Surrey will be offering drop-in sensory friendly swims at Surrey Sport & Leisure Complex and South Surrey Indoor Pool on select dates.This works on the principle to identify sensory and environmental triggers and reduce, redirect or eliminate those triggers.

Surrey, British Columbia, Canada

Event Activators set up and run the Celebration Stations, which are high-energy pop-up stations across Metro Vancouver. The public can receive cycling resources, free snacks, and bike maintenance. As a face of HUB Cycling, my role was to engage and chat with members of the public about cycling and work with volunteers. The secondary goal is to connect residents concerns by promoting interactions with city staff/stakeholders and special guests to allow the residents voice to be heard. If a city manager is present and a resident has a concern, make the appropriate introduction to begin a conversation.Events#BikeToShop, #GoByBikeWeek Week: Encourage the public to take their bike for groceries or errands (manageable within their means) instead of a car. Encourage the public to visit sponsors participating in the #BikeToShop Week around Metro VancouverAdditional dutiesSet-up and take down Celebration StationsUnload and set up the event tent, tables, and signage at locationsKnowledge of HUB Cycling initiativesThis was a contract role

Delta, British Columbia, Canada

Tasked with improving the processes for the office, dispatch, billing and warehouse moving away from paper based systems and moving to electronic formats. Designed spreadsheets to increase efficiencies in Dispatch and Billing teams; some results include: o Created the capacity for staff to bill orders within 12-24 hours after deliveryo Converted customers unique rate tables into a standardized format compatible with the program Axon. 21% of accounts were converted and this saved approximately 12 hours per day of billingo Reduced order entry time by 95% converting a customer’s order into a standardized format compatible with the dispatch software (eliminating manual data entry). 6% of accounts were converted to this new templateo Designed new inventory tracking sheets for the warehouse and administrationo An automated pricing/address correction tool for postal codes• Worked with Axon team and customers to fix incorrectly mapped EDI segments• Evaluated new software purchases with the company• Training & Skill Development, assessed employees skill levels and identified knowledge gaps in the various software programs and train employees• Identified barriers to information flow and introduced improvements• Explored dispatch software (Axon) and improved the efficiencies in all departments

Mission, British Columbia, Canada

Part of a regional quality improvement team, established a new preventative model to help hospital units reduce the frequency of hospital acquired infections in alignment with Fraser Health's strategic goals.•Facilitated discussion on the prevention of hospital acquired cases of infection using root cause analysis such as Fishbone, Triz, 5 why’s•Collected real time data on UTI’s, Sepsis, Pneumonia and Delirium from hospital staff•Investigated details of suspected cases with nursing staff to assist clinician in helping determine if the case was acquired within hospital stay•Gathered data using patient charts to determine extent to which infection was hospital acquired•Supported the Regional Planning Team in developing a presentation of this new model for hospital units•Facilitated/Initiated a daily huddle on the unit to discuss issues related to quality of care and solicit ideas for improvement•Facilitated unit in establishing their first staff meeting in two years

Richmond, Bc

Selected AccomplishmentsScan, Print, Label Shipping System•Saved $350,000 by creating a “Scan, Print, Label boxes as you go” system•Negotiated with Canpar and FedEx to eliminate mass printing of labels from shipping system•Reduced employee labor cost from $1500 per shipment to $30 per shipment•Reduction of 10 people to 1-2 people (80% to 90%)•Order processing time reduced from 10+ hours to 1-2 hours (90%)New Reverse Logistics System•Redesigned and led the implementation of a reverse logistics process from a 45-day time frame to a “Ship Anytime” model•Negotiated and changed warehouse partners including training new staff •Integrating an RF gun with Microsoft Excel•Automated Microsoft Excel to create the necessary documents for customer and automate bill of lading creation•Saved $3000 per year •Per package processing time reduced from 270 seconds to 40 seconds (85% time savings)•Created a reliable and regular schedule of returns back to the customer in the USRegular Duties• Led cross-functional teams (from 1 to 5 employees)• Reduced the amount of outstanding invoice days• Implemented a billing process, which resulted in the elimination of a 5-month backlog; trained employees in the new system and standardized the processing of future orders.• Created a standardized an order interface system to eliminate manual data entry of orders• Order processing sped up by 93% (from 2 minutes per order to 15 seconds per order)• Executed a companywide system change that allowed invoices to contain 100% accurate billing information which reduced invoice inquiries from 38% to 3%• Responsible for monitoring, investigating and resolving EDI statues of over 1500 shipments per monthInitiative taken on other roles• Billing Clerk: Accounts Payable and Accounts Receivable• Claims Clerk: Gathered, prepared evidence for recommendations of freight claims• Analyst: Analyzed trends in freight invoices to determine root cause of charges

Richmond, British Columbia, Canada

- Coordinated the flow of paperwork from Coordinators to the Billing departments and process all- Confirm amounts in system and cross check reference numbers- Produce and distribute exception and cost variance reports for invoice batches to management and customers- Compile all paperwork pertaining to moves and prepare for upload into customers portals- Process credits and rebilling- Provide customer support for concerns and billing inquiries

Richmond, British Columbia

Provided administrative and sales support that included product and vendor support to customers. Developed training guide for new coworkers.•Assisted buyers and suppliers in purchasing duties; tracking stock transfers and purchase order details•Liaised with customers and vendors such as HP, IBM, and Cisco, to support initiatives•Processed orders and RMA requests via email, phone and expedited back orders with vendors whenever possible

Performed time dependant tasks in accordance with service level agreements including processing gift cards, returns and store credits within 48 hours of orders placed at Bestbuy.com. The company recognized my error free data entry skills.• Responded to customer inquiries and escalations including the investigation of lost shipments• Coordinated home delivery requests with 3rd party carriers and customers including product delivery and recycling of unwanted items.• Verified and processed online orders by verifying customers credit information with 3rd party financial institutions to prevent fraud

Located lost shipments around the world by using a solid knowledge of the international logistics network and managed a portfolio of customers with a revenue band in excess of $500,000/year. Initiated and developed customized processes for 10% efficiency savings. The company recognized my ability to build strong relationships and improve client relations.• Lean Initiative: Created an employee recognition program• Supervised and trained new employees (1-5) in tracing and customer service departments• Assisted 3rd party provider in converting call center operations to a “first in/first out” system with a 4 hour turn around time to respond to customer inquiries• Developed pro-active reports to ensure all client shipments were moving throughout the carrier network. This resulted in a 98% success rate (improved from 30% - 60%).• Established 911 protocols for the call center by volunteering to be the first point of contact for the Burnaby RCMP

Anticipated and responded to customer concerns or operational issues that was encountered throughout various departments in a positive and confident manner. Created an employee recognition program where employees were recognized for personal contributions to improve workplace morale.• Answered inbound (80+ per day) and made outbound customer service calls• Addressed rate inquiries, tracked packages, scheduled pick-ups, arranged inspections and completed sales follow up forms• Experienced in completion all office documents and procedures for a major freight company

Coquitlam

Successfully established and ran my own web design business. I collaborated with high profile clients to establish a presence, whether it was online or in print media.- 7 years experience in web design using HTML, CSS, some javascript and Cold Fusion- Utilizing Access Databases to create fully dynamic content on web sites- Personal Achievement: Creating the website for the Leadership Campaign for Ujjal Dosanjh (Canada’s first Indo-Canadian Premier of BC) in 2000 Tools used: Adobe Dreamweaver, Adobe Photoshop, Microsoft Access

Micro Credential Supervisory Skills, Supervisory Skills

San’Yas Anti-Racism Indigenous Cultural Safety Training Program

Participants are introduced to key aspects of cultural safety and addressing anti-Indigenous racism. Topics include Colonization in Canada.

Project Management Overview, Project Management Overview

Activities and Societies: Project Management Overview Course.This was a Project Management Overview course offered by Schenker.

Education record

Courses Taken COMP 1630 Relational Database & SQL (2022) COMP 2364 Microsoft Excel (2022) OPMT 1710 Lean Principles (2016) OPMT 2715 Lean.

Certificate In Emergency Management, Emergency Management

Activities and Societies: Emergency ManagementCourses taken EM110 - Introduction to Emergency Management in Canada CMD112 - Incident.

Associate, Arts

Activities and Societies: Associates Degree in ArtsI earned my Stagecraft diploma as well as my Associate Bachelor of Arts. I also created.

Diploma, Stagecraft

Activities and Societies: "The Other Press Newspaper" Webmaster and Design.I worked as a stagehand around the Lower Mainland. I.

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: music, yearbookGraduated High School, won a few awards in music and also most inspirational swimmer.