Michael Martello
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Michael Martello Email & Phone Number

Projects and Administration Manager at Venmo/PayPal at Venmo
Location: Chicago, Illinois, United States 8 work roles 1 school
1 work email found @braintreepayments.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email m****@braintreepayments.com
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Current company
Role
Projects and Administration Manager at Venmo/PayPal
Location
Chicago, Illinois, United States
Company size

Who is Michael Martello? Overview

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Quick answer

Michael Martello is listed as Projects and Administration Manager at Venmo/PayPal at Venmo, a company with 654 employees, based in Chicago, Illinois, United States. AeroLeads shows a work email signal at braintreepayments.com and a matched LinkedIn profile for Michael Martello.

Michael Martello previously worked as Projects and Administration Manager at Venmo and Projects and Administration Manager at Braintree. Michael Martello holds Bachelor Of Science (B.S.), Early Childhood Education And Teaching from Illinois State University.

Company email context

Email format at Venmo

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{first}.{last}@braintreepayments.com
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AeroLeads found 1 current-domain work email signal for Michael Martello. Compare company email patterns before reaching out.

Profile bio

About Michael Martello

I've always been drawn to puzzles. As an eager pre-schooler, I zipped through my class's selection of puzzles so many times it compelled my teacher to purchase another box especially for me. Puzzles present themselves in many ways, whether you're assembling smaller pieces to see the big picture, or you're sorting out details and analyzing possibilities to solve more complex problems.In my 5+ years with Groupon, I've found many opportunities to put my problem-solving skills to work and contribute to the growth of the company as it exploded from a small startup to a publicly-traded international entity. At first, this involved solving customer problems one-on-one. As my skills grew, so did my responsibilities, and before long I moved up from entry-level customer service to a position where I could make a big difference as a Customer Experience Specialist and, most recently, a Support Technology Project Manager.I wore many hats in the former role: writing customer-facing language that boils down ideas and policies in a manner understandable to the average customer, collaborating with other departments while advocating for the customer experience, testing internal tools in a staging environment before launch, exercising a meticulous attention to detail to remove any inconsistencies in what we communicate to customers, writing snappy and humorous tips, training new hires on their written and verbal tone, and much more.In the latter role, I have been given the opportunity to explore technology to a greater degree as I configure applications for the department and provide technical support to those who need it. Most exciting of all, I get to propose new ways to improve the work our department does and lead that project to fruition.It's been an exciting role with a lot of pieces thrown my way, and I've enjoyed putting together the puzzle.

Listed skills include Social Media, Social Media Marketing, Salesforce.Com, Customer Experience, and 13 others.

Current workplace

Michael Martello's current company

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Venmo
Venmo
Projects and Administration Manager at Venmo/PayPal
new york, new york, united states
Website
Employees
654
AeroLeads page
8 roles

Michael Martello work experience

A career timeline built from the work history available for this profile.

Projects And Administration Manager

Current

Chicago, Illinois, United States

  • Shifted focus in the PayPal family of products from Braintree to Venmo
  • Collaborates with Product teams on customer and employee experience initiatives
  • Plans and facilitates applications of new technology for process improvement
  • Maintains interdepartmental ticketing platform
  • Owns technical aspects of the Venmo help center
  • Acting resource for ticketing platform access control and troubleshooting
Feb 2020 - Present

Projects And Administration Manager

Chicago, Illinois, United States

  • Built a small team in previous role to handle increased responsibilities
Feb 2019 - Feb 2020

System Projects And Administration

Chicago

  • Maintains interdepartmental ticketing platform
  • Acting resource for all platform troubleshooting
  • Controls access and permissions for system users
  • Designs and builds solutions for new processes as well as improving existing ones
  • Edits basic code in HTML, CSS, Ruby, Java, and Liquid markup
  • Taps into API to script and execute ticket management solutions
Aug 2016 - Feb 2019

Support Technology Project Manager

Chicago

  • Maintained customer service ticketing platform and acts as top-tier troubleshooter
  • Designed and built ticket flow solutions for new processes as well as improving existing ones
  • Lead projects to improve agent productivity and customer experience
  • Configured and monitored third-party applications while staying in contact with vendors to communicate needs
  • Edited basic code in HTML, Ruby, Java, YAML and Liquid markup
  • Authored MySQL queries to pull ticket information from database
Mar 2015 - Aug 2016

Customer Communication Copywriter

Chicago

  • Oversaw tone and language of all written customer service communication
  • Maintained FAQ portion of website
  • Composed pre-written responses for common customer emails
  • Mass emailed customers with new information after deeming it pertinent
  • Verified accuracy of information before customer communication was sent
  • Worked hand-in-hand with all departments including customer service, engineering, editorial, finance, and sales to advocate for the customer and ensure a positive user experience
Jul 2012 - Mar 2015

Getaways Customer Support

Chicago

  • Specialized in Groupon's travel deals
  • Provided top service over phone and email to highest valued customers
  • Worked interdepartmentally to handle sensitive, high-stakes customer issues
  • Trained new representatives and handled escalated calls as their superior
Nov 2011 - Jul 2012

Customer Support

Chicago

  • Replied to emails from customers and identified spam
  • Fielded incoming phone inquiries from customers
  • Assisted partnered businesses over the phone
  • Called back customers who left voice mail messages
Jan 2011 - Nov 2011

Freelance Music Composer

Chicago

  • Composed music for sponsored marketing videos and documentary shorts
Mar 2010 - Jan 2011
Team & coworkers

Colleagues at Venmo

Other employees you can reach at venmo.com. View company contacts for 654 employees →

1 education record

Michael Martello education

FAQ

Frequently asked questions about Michael Martello

Quick answers generated from the profile data available on this page.

What company does Michael Martello work for?

Michael Martello works for Venmo.

What is Michael Martello's role at Venmo?

Michael Martello is listed as Projects and Administration Manager at Venmo/PayPal at Venmo.

What is Michael Martello's email address?

AeroLeads has found 1 work email signal at @braintreepayments.com for Michael Martello at Venmo.

Where is Michael Martello based?

Michael Martello is based in Chicago, Illinois, United States while working with Venmo.

What companies has Michael Martello worked for?

Michael Martello has worked for Venmo, Braintree, Groupon, and About Face Media.

Who are Michael Martello's colleagues at Venmo?

Michael Martello's colleagues at Venmo include Kalicia Chillis, Victor Baldassi, Jim Pride, Soumya Panicker, and Nawa Liman.

How can I contact Michael Martello?

You can use AeroLeads to view verified contact signals for Michael Martello at Venmo, including work email, phone, and LinkedIn data when available.

What schools did Michael Martello attend?

Michael Martello holds Bachelor Of Science (B.S.), Early Childhood Education And Teaching from Illinois State University.

What skills is Michael Martello known for?

Michael Martello is listed with skills including Social Media, Social Media Marketing, Salesforce.Com, Customer Experience, Microsoft Excel, Communication, E Commerce, and Training.

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