Michael Banks Email & Phone Number

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, Ireland

County Dublin, Ireland

First Line AML Analyst for Wirecard UK and Ireland.Preparing Merchant Applications for Compliance Department approval.

Ballycoolin, Dublin 15

• Report Building, Maintaining and Publishing to support Sales Reps and Management to Director Level• Responsible for overseeing Data Hygiene in Salesforce• Training New Administration Staff

Perth, Western Australia

• Managing a team of 4 Installers (Scheduling Installs, Approving Holidays, Training, Dealing with Issues surrounding Installations etc)• Coordinating an office of 5 People (Sales, Admin, Finance etc) to ensure the business ran smoothly for both Staff and the Customer.• Monitoring Credit Control operations• Implementing Policy and Procedural changes to the Company to ensure Customer Satisfaction from first contact and advertising to finalising payment and follow up checks.• Running a small but busy Showroom display of products which was open 6 days a week.• Managing a medium sized Warehouse in all aspects from Stock Ordering to Order Picking and Delivery• Organising and Managing Trade Events within Western Australia• Maintaining a Social Networking Profile as well as number of Websites advertising the Company.

Perth, Western Australia

• Working as a General Shed Hand – Cleaning, Transporting Live Stock, • General Maintenance

Dublin, Ireland

• Managing to-do’s in CC&B and contacting customers in arrears to securing payment• Dealing with irate customers in stressful & sensitive situations to ensure the best possible outcome for both parties• Resolving escalations from the call centre• Analyse and manage complaints related to credit & collections• Identify Process gaps & raise issue to the call centre on the TNA Sharepoint site• Deal with Network Technicians daily on the coordination of disconnections• Maintained and controlled a ledger of Gas & Electricity commercial clients, valued at 3/4 million euro per month• Played significant role in reducing company D.S.O from 40 to 21 days • Reconciling delinquent accounts on my ledger to help speed up payment• Assisting in management of all commercial trading & Sundry accounts in conjunction with the energy trading team• Maintain relationships with Key Account Managers to resolve any customer issues which may delay payment of accounts• Produced monthly ledgers and distributed to team members in the absence of team coordinator• Identify accounts that need to be transferred to the legal team• Ensure that at all times Bord Gais Energy’s exposure to debt is minimal• Agree Payments Arrangements that are top heavy with customers to ensure prompt payment of arrears• Identifying potential bad debts and escalating to solicitors where necessary• Identifying write offs, obtaining the backup documentation and escalating to the write off team

Dublin, Ireland

In my role as Customer Service Agent for the Online Store it was my responsibility to ensure that all Online Applications for Bill Pay Customers were processed in a timely and efficient manner. This was a role which entailed high amounts of Data processing and Administration.

Dublin, Ireland

My role here was quite varied. I have listed some of the projects and my involvement with them briefly below.Kingspan Rainwater Harvesting Project- Project Administrator• I was the first port of call for customers wishing to sign up for the Rainwater Harvesting Project. • Talk customers through the project and answer questions they may have around rainwater harvesting. • Taking all information into account, make a decision on whether the client would be eligible to go ahead with the project. • Organise appointments for site visits and any administration which followed.Eaga Partner Offers- Project Manager• Sole responsibility to advertise discount energy products to staff & where required• Organise comms sessions with stakeholders to ensure the message is delivered effectively• Coordinate dispatch of products to staff members • Process any admin after the product was delivered• Report to senior management with stats on a weekly & monthly basisHES Training Programme- Project Manager This was a project undertaken on behalf of the SEAI (Sustainable Energy Authority Ireland) to deliver a training session on their standards to their registered contractors. My duties as project manager are listed below.• Initiate, maintain and follow through on an invitation programme to invite registered contractors to a training session• It was also my responsibility to initiate, maintain and follow through on a registration process for the training programme • Research, qualify and book hotels in relation to the training programme• I co-ordinated and directed a short film for this training programme which was quite well received• Coordinate 4 members of staff in relation to training set up and delivery of this training programme• During the close out of this programme, it is my responsibility to ensure that all non registrations for mandatory events were recorded and followed up on.• Devise a Feedback Form which had easy to read collated results for the client

Dublin Ireland

Duties Included:Customer Service, Processing Orders, Stock Control, Credit Control.

Dublin, Ireland

• Building and maintaining relationships with Customers in order to better understand their needs and ensure future business. • Solving Customer Issues and dealing with Customer Complaints.• Order Processing: It was my responsibility to process orders for my Appointed Sales Reps and Sales areas in a timely fashion to ensure next day delivery. It was also my responsibility to educate Customers on our processes so as to make ordering as smooth as possible for them.• Sales: I had my own accounts in LED whereby a customer had stopped dealing with the company and it was my job to try and build up the relationship again in order to generate more sales and secure dependable customers.

Dublinm Ireland

In this company I was a Sales Assistant, Till Operator, Warehouse Manager and Sales Supervisor.Working face to face with customers I had to deliver the Best Customer Service in keeping with Daily Weekly and monthly sales targets.