It Manager
Edmonton, Canada Area
Successfully provided tier 1 and 2 support for all things computer related in the Powell Canada region. Troubleshooting of end user hardware (Desktops, laptops, aircards, cell phones, etc.) and software (Windows, Office products...etc). Physically replaced hardware in server racks as required. (Blade servers, Riverbed, Tape Library, SAN, etc.)Provided end user hardware recommendationsOracle 11 ERPUnicentre Helpdesk ticketing systemLayton Service Desk for ticketing systemBusiness Analysis work for determining requirements for new helpdesk systemNightly tape backups with occasional file restores.Managed permissions hierarchy using Active Directory and feedback from data owners and management. Work with vendors to acquire new services (Canon for printers, Bell and Rogers for mobile communications, Iron Mountain for offsite backups, Softchoice, CDW, Dell for hardware and software...)Maintained AutoDesk AutoCAD and Inventor licensing with AutoDesk.Management of equipment inventory, disposal of old product and acquisition of new replacement equipment.Sourcing equipment (security system, phone system, server equipment, network equipment) for department move to Acheson. Managed infrastructure installation.Sourcing equipment (security system, phone system, server equipment, network equipment) for department move to another building in Edmonton. Managed infrastructure installation.