- Remote Implementations of SafeTrace Tx v4 (Installations, migrations, etc)- Development of PowerShell Staging Script, allowing for fast and efficient file staging of each server type for streamlined installations- Updating and streamlining of implementation documentation

Use of Inteleris and InteleViewer.AcuoCorepoint JoomlaMS PublisherSQL Server, TSQLBarco QAWebPowerShellVBScriptSharePointExcel MacrosPHPCSS

Working with the following applications:RCC (powerful monitoring tool)YOURLS (php URL Redirector)LAMP/XAMPPSmartCode (VNC/RDP Management Console)Oracle VM VirtualBox (Virtual Machine Host)Linux MintManageEngine Service Desk (Helpdesk System)IDDA (Proprietary Patient Management System)PACS (Patient Scan Management System)Spark (IM tool)

Successfully provided tier 1 and 2 support for all things computer related in the Powell Canada region. Troubleshooting of end user hardware (Desktops, laptops, aircards, cell phones, etc.) and software (Windows, Office products...etc). Physically replaced hardware in server racks as required. (Blade servers, Riverbed, Tape Library, SAN, etc.)Provided end user hardware recommendationsOracle 11 ERPUnicentre Helpdesk ticketing systemLayton Service Desk for ticketing systemBusiness Analysis work for determining requirements for new helpdesk systemNightly tape backups with occasional file restores.Managed permissions hierarchy using Active Directory and feedback from data owners and management. Work with vendors to acquire new services (Canon for printers, Bell and Rogers for mobile communications, Iron Mountain for offsite backups, Softchoice, CDW, Dell for hardware and software...)Maintained AutoDesk AutoCAD and Inventor licensing with AutoDesk.Management of equipment inventory, disposal of old product and acquisition of new replacement equipment.Sourcing equipment (security system, phone system, server equipment, network equipment) for department move to Acheson. Managed infrastructure installation.Sourcing equipment (security system, phone system, server equipment, network equipment) for department move to another building in Edmonton. Managed infrastructure installation.

Michael's role as a business systems analyst is to coordinate the closure of incident tickets. During the period of August '10 to November '10 he facilitated the reduction of open and active tickets from ~1100 to ~600. Michael applies strong interpersonal skills in order to gather requirements for use by developers.

I was hired as a Documentum expert but this is more of a developer position.

MOF was a summer job.