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A passionate Head of Design with 23 years experience delivering customer driven solutions for small and large organisations
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Head Of HcdNatwest Apr 2018 - PresentBristol, London, AnywhereLeading the HCD team (UX, UI, PD, UXR, Content) in C&I • Design direction and thought leadership• Programme, channel, franchise and stakeholder management• Programme planning and resource management• Team planning and recruitment• Innovation, transformation and service design oversight• Operational strategy• Design tooling strategy• End to end design process ownership• Design governance and sign off• Risk management• Team performance management • Overarching design team principles and culture building• Workshop planning and facilitation• Brand direction• Wider digital experience team (40+) programme and resource alignment• Team objectives and growth strategy• Roadmap and pipeline planning• External agency partnership onboarding and management• Purpose, values and culture building• Apprentice and graduate mentorship
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Product Design DirectorZipabout Nov 2016 - Feb 2018Oxford, United KingdomResponsible for delivering the technology platform into third party channels by helping partners adhere to design principles, maximising user engagement and the collection of behavioural data.• Identification of core feature enhancements• Design direction and strategy• Prioritisation of features and design translation• Rapid prototyping, testing and iteration• User testing facilitation• Stakeholder engagement• Day to day collaboration with design and technical teams -
Head Of Digital DesignNationwide Building Society Jan 2014 - Sep 2016SwindonResponsible for building out the digital design team within the internal agency. Complete ownership over the design process and strategy.• Creative and strategic direction• Design optimisation• Design systems and guideline evolution• Technical and marketing team support• Project and programme resourcing• Resource management and project planning• Stakeholder engagement• Implementation of new productivity standards and processes -
Head Of Digital DesignEmo Limited Nov 2011 - Oct 2013BristolHeading up the digital creative department specialising in marketing for retail, automotive, healthcare and community networks. • Creative Direction• UI/UX review and sign off• Conceptualisation, design and development strategy• Workshop planning and facilitation• Ownership of digital design guidelines across web, mobile and marketing channels• Day to day collaboration with stakeholders, marketing and technical teams• Work allocation and time management • Leading, developing and mentoring junior design members• Internal and external stakeholder management • Implementation of new productivity standards and processes -
Deputy Creative Director20:20 May 2010 - Nov 2010SwindonDesign leadership for the creative team specialising in the FMCG and entertainment sectors.• Creative Direction• Design and development standards• Day to day collaboration with account managers, producers and clients• Work allocation and time management • Leading, developing and mentoring junior members• Internal and external stakeholder engagement -
Lead DesignerHyperlaunch May 2008 - May 2010Bristol, United KingdomLeading a team of 6 designers and 4 developers in a fast paced agency environment. Producing websites, campaigns and digital games for clients in the entertainment sector.• Conceptualisation, design, development and animation• Day to day collaboration with account managers, producers and clients• Work allocation and resource management • Leading, developing and mentoring junior members of the design team• Internal and external client presentations -
Lead DesignerTrue Digital Apr 2007 - May 2008Bristol, United KingdomCreating digital solutions in the commercial, financial and public sectors. Working with Npower, Furniture Village, Cheltenham Racecourse and Wickes.• Conceptualisation and design of web, email and digital campaigns• UAT/QA• Stakeholder management -
Senior Digital DesignerHyperlaunch Oct 2004 - Apr 2007Bristol, United Kingdom
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Senior Digital DesignerGreenroom Digital Sep 2003 - Oct 2004London, United Kingdom -
New Media DesignerProactive Productions Aug 2000 - Jun 2003London, United Kingdom
Chris M. Skills
Frequently Asked Questions about Chris M.
What company does Chris M. work for?
Chris M. works for Natwest
What is Chris M.'s role at the current company?
Chris M.'s current role is Head of HCD, C&I NatWest.
What is Chris M.'s email address?
Chris M.'s email address is ch****@****ett.com
What is Chris M.'s direct phone number?
Chris M.'s direct phone number is +44 1865 3*****
What are some of Chris M.'s interests?
Chris M. has interest in Environment, Education, Science And Technology, Disaster And Humanitarian Relief, Animal Welfare, Arts And Culture.
What skills is Chris M. known for?
Chris M. has skills like Creative Direction, Art Direction, Digital Marketing, Interaction Design, User Experience, Digital Strategy, Typography, User Interface Design, Digital Media, Flash, Cms, New Media.
Who are Chris M.'s colleagues?
Chris M.'s colleagues are Daniel Moore, Phil Baker, Tracey Derry, Chobik Andriy, Mark Roberts, Philip Marshall. Chartered Banker. Acib. Mcibs., Kishan Kabaria.
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