Max Irvine Email & Phone Number

Australia

Australia

As a Customer Success Manager at ROLLER, I play a key role in being the voice not only to our customers but for our customers. On a day to day basis I will be closely collaborating with key members of our training and implementation, support, and sales teams to ensure we are obsessing over the success of our customers each and every day.

Gold Coast, Queensland, Australia

As a Customer Onboarding Consultant I will act as the primary contact for new clients as I guide them through the end to end onboarding process, from sign up to fully operational with the Chewzie web app.

Gold Coast, Queensland, Australia

This role in Digital Marketing and systems management has allowed me to be involved and lead many great digital projects from inception through to delivery. - Sourcing and implementing an online donation platform- Project lead in developing a visitor app for Currumbin Wildlife Sanctuary- Point of Sale rollout for various heritage visitor sites across remote Queensland- Research and evaluation of an event management system- Digitise and develop a company wide Document Management SolutionI also oversee the ongoing management and development of systems across the organisation.- Ongoing management and maintenance of e-commerce platforms, VOIP phone system andCMS for both Currumbin Wildlife Sanctuary and National Trust Queensland- Engaging and developing with third parties to manage efficiencies and improve opportunity withinthese systems in areas including UI/UX design- Creating online outcomes for marketing campaigns- Reporting analytics back to the business for continual growth andimprovement- Develop training methods and material of new and existing platforms and systems for the wider team to access

Gold Coast Mc, Queensland, Australia

• Implementation of a new Point of Sale and Inventory Management system for the Food & Beverage and Retail departments• Simultaneously coordinating multiple capital projects for the Commercial Operations team• Providing basic to intermediate IT support to Currumbin Wildlife Sanctuary staff• Planning scope of works and timeline organisation of projects• Formally handing projects over to relevant teams upon completion• Coordinating and working closely with contractors, suppliers and internal teams• Assisting with daily operations of the Food & Beverage team at a supervisory level

Brisbane, Australia

- Managing operations of a small staffing team- Managing projects, recruitment and retention of a dedicated volunteering team- Rostering for staff and volunteers- Overseeing all daily operations of the property- Ensuring all invoicing is paid and daily, weekly and monthly financials balance- Working with the CEO and Commercial Revenue Manager regarding capital work

Queensland, Australia

First and foremost, my role is to ensure excellent guest service is provided by all employees of the Visitor and Membership Services Department. Some other major responsibilities include, making group bookings, animal experience bookings, creating and renewing memberships for the National Trust of Australia (Queensland), implementing department rosters and providing visitor information and reports to the management team at Currumbin Wildlife Sanctuary.

Disney'S Yacht And Beach Club

Some major responsibilities of a Walt Disney World Concierge include; making dining reservations, recreation reservations, fast passes (Fast Pass+) and providing technical support for 'Magic Bands' and 'My Disney Experience'. In this role I became proficient with applications such as My Disney Experience, My Magic Plus, Lilo (RMS) and A-la-carte. This role is part of Disney's International College Program.

28 Tomewin Street, Currumbin Qld 4223, Australia

In this role I would assist in the day to day operation of multiple food and beverage outlets across Currumbin Wildlife Sanctuary. This would include supervision of a cafe, two quick-service food and beverage locations, roving ice cream sales and a special events team.

28 Tomewin Street, Currumbin Qld 4223, Australia

In this role I would demonstrate how to operate a Segway in the correct and safe manner. After initial training, I would conduct an informative and exciting tour of Currumbin Wildlife Sanctuary via the swift transportation of a Segway.

28 Tomewin Street, Currumbin Qld 4223, Australia

In this role I would be in a guest service environment for the majority of my working hours. Within this role I would prepare and serve food and beverage products, operate an espresso machine, serve alcoholic beverages (RSA) and complete cleaning and maintanance check sheets to be compliant with food safety guidelines and workplace health and safety guidelines.

133 Pine Rd, Richlands Qld 4077, Australia

Within this position I oversaw the daily operation of up to 8 team members of the cafe and restaurant area. I would be within the operation providing customer service and support for the team. Some other responsibilities included training, weekly, monthly and annual stock-take as well as assistance with bar, Keno, TAB and gaming floor operations. I progressed to this position in January of 2010 on completion of grade 12 in 2009. Within this position also came the offer and acceptance of a scholarship agreement with Lions @ Richlands to support me financially for my university degree. This coincided with a development program within the company.

Bachelor Of Business In International Tourism Management, Sustainable Tourism

Graduated with Bachelors in Business in International Tourism

Queensland Certificate Of Education

Activities and Societies: I played various sports including Rugby League, Rugby Union, Soccer and Cricket during my time at school.