Michael Mittelstaedt Email & Phone Number

Greater Salt Lake City Area

Proactively align product offerings and enhancements to meet client’s business initiatives. Engage C-Level Executives to review quarterly business performance including progress on client enhancement, card holder numbers and transaction rates. Responsible for the retention and growth of 5 clients and ~8 million in revenue. Research and educate clients on Galileo platform tools include analytics, API, auth, Splunk reports, dashboards, and customer service tools.

Midvale, Utah 84047

Align research with client’s key initiatives to far exceed the return on investments.Responsible retention, usage and inquire thresholds. Engage in quarterly business reviews with key seat holders. Completed Gartner’s Leadership Preparation Program Sept. 2012Completed Gartner’s Building Leadership Skills Workshop Oct. 2012

Murray, Utah

 Responsible for new student orientations and first course completion rates. Engage student retention and financial standings. Reporting and sending of academic probation, leave of absences, and mailing diplomas.

West Valley City, Utah

Life Insurance, Health and Welfare, Cobra, and FSA Benefits.

Murray, Utah

Managed the quality and sales effectiveness of five teams, sixty agents.Coordinated nightly and monthly reports. Scheduled client and internal calibration Sessions.

Murray, Utah

Outbound/Inbound Sales, Customer Service, Billing and ActivationResponsible for maintaining effective call handle time, hold time, quality, etc.Clients such as; AT&T, Bell Atlantic Video (Branch of Directv) and AOL.

Business Minor, Organizational Communication, General

Bachelor’S Degree, Organizational Communication, 3.2 Gpa

Specializing in Accounting, Computer technology, and Marketing