Neil Perry Email & Phone Number

Coventry, GB

• Avaya UC Engineering team moved across from Allvotec to join the team at IPNetix in April 2022
• Deliver a professional, high-quality engineering service to customers with complex voice and data solutions across multiple platforms and technologies.
• Engineering (remote or onsite);- technical support, fault investigation & rectification, pre-planned moves, adds changes (MAC) work, proactive maintenance tasks, backups, upgrades, work as part of project installations.
• Aligned engineer to specific customer accounts, primary escalation point for advice, support escalation, ‘local knowledge’ etc. - acting as customer liaison and passing any concerns or sales opportunities back to.
• Occasional cover for first-line NOC / helpdesk team - proactively investigating, diagnosing and resolving system alarms generated by monitoring solutions (NET-IQ and Virsae), logging tickets and handling customer calls.
• On top of my engineering duties, from April 2022, I’ve also taken-on several key elements of former Service Knowledge Manager’s role.

United Kingdom

• UC engineering team moved from Daisy to form a new business, Allvoteco Deliver a professional, high-quality engineering service to customers with complex voice and data solutions across multiple platforms and.
• In 2020, (after key staff left), I voluntarily added Resource Management / technical vetting role alongside my engineering duties.o Validate new engineering requests, identify most appropriate engineering resource.
• Promoted to engineering team-lead in recognition of my efforts in supporting fellow engineers and business stability during COVID.o Manage timesheets, holiday bookings, on-call rotas and shift swaps to maintain.

United Kingdom

• UC Engineering team moved across from Vodafone to Daisy communications, Feb 2017.o Deliver a professional, high-quality engineering service to customers with complex voice and data solutions across multiple platforms.
• Proactively update MI, collaboration and ticketing systems (such as Dynamics, AE15, Great Plains, Teams, SharePoint etc.) with relevant, high-quality information and customer details to provide a traceable, auditable.
• Proud to be considered (and regularly utilized as) a source of technical assistance, and a ‘trusted advisor’ to both customers and colleagues – I have provided training using my own materials for both groups; creating.

United Kingdom

Central Telecom purchased by Vodafone Jan 2009o Deliver a professional, high-quality engineering service to customers with complex voice and data solutions across multiple platforms and technologies.o Engineering (remote or onsite);- technical support, fault investigation & rectification, pre-planned moves, adds changes (MAC) work, proactive maintenance.

United Kingdom

• Originally joined Central Telecom as an Avaya INDeX specialist field support engineer, also working on IP Office before training up on Avaya Aura Communication Manager (version four onwards - to current) and becoming a.

United Kingdom

• Personally responsible for maintaining ongoing excellent customer relations and managing the engineering needs of approximately thirty accounts across the Midlands region. Regularly travelling across the UK and Europe.
• As an account engineer, I carried out frequent courtesy visits demonstrating a pro-active approach to preventative maintenance. I was first point of contact for all of my aligned customers, providing first-time fix.

United Kingdom

• Setup my own company, registering as self-employed, working mostly as a sub-contract field engineer carrying out installation / addworks / service roles for various telecoms companies across the UK
• Provided my skills as a consultant and as installation, service and technical support engineer for various customers.
• All of my work came via recommendations and resellers who were impressed with the service I had previously delivered.
• Managing my own time and resources to ensure my working time was productive and profitable.
• Site health and safety compliance, management of PPE and safe working practices.
• Surveying works, producing estimates and quotes for customers. Ordering from suppliers and managing delivery schedules.

United Kingdom

• Technical support engineer, working from company offices or from home, resolving queries and faults from customers, sales staff and engineers, remotely accessing facilities to administer equipment, while utilizing.
• Project/installation engineer, I was responsible for the planning, on-site installation and testing of new telephony and computer equipment or software, including CW1308 & CAT5 cabling. Working to strict deadlines.
• As a maintenance engineer, attending site and presenting a capable, friendly and knowledgeable point of contact, I ensured that any faults or queries were quickly and efficiently resolved; to the customer’s full.

Coventry, England, United Kingdom

• Worked as part of the management team responsible for the introduction of a new tractor range to production, co-ordinating with suppliers, engineers, higher management, stores and quality personnel, to improve quality.
• As one of the the section’s main trainers, introduced the team to new tooling and manufacturing procedures which I had helped develop.