Matt Nelson Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

Currently provide IT support for all Dropbox employees, contractors, vendors, and interns. Ensure that users machines/devices are up and running and that they have all the tools they need to get the job done.- Support close to 2000 Dropboxers with all IT related issues- Track and solve new and pending requests in ticketing system as well as provide on-the-go/walk-up support- Image and administer Macs, PCs, and linux systems with appropriate software to users based on needs- Confirm machines are properly bound to the domain and receiving all group policies and necessary software/security updates- Certify devices to the network and enforce encryption protocols- Provision out test devices such as tablets, hotspots, laptops, cellphones, etc.- Utilize Verizon, AT&T, and T-Mobile online portals and tools to manage mobile user accounts- Utilize Google Admin to manage individual accounts, distribution lists, and perform calendar scheduling maintenance- Create new-hire accounts and perform employee orientation weekly- Maintain a working wiki used for reference by end users and IT operations personnel- Collaborate with various teams to drive solutions and provide vital technical training for new and existing employees- Oversee and maintain access and licensing permissions to corporately purchased software and account based services- Build and configure VMs for users to develop and test on both locally and within our hosted servers- Work with teams and users across the U.S. and globally in places such as NYC, Dublin, and Sydney

San Francisco, Ca, Us

Served as systems administrator to organization as well as supervisor to a small team of student assistants. Responsible for distribution and maintenance of software/hardware, escalated technical support, and deployment of wireless networks.- Provision and administer Active Directory user accounts and permissions- Manage system security and privacy settings utilizing Group Policy- Implementation and maintenance of organizational servers- Delegate and take ownership of tickets/service requests in Footprints system queue- Centrally manage and distribute software for over 100+ faculty/staff workstations using PDQ Deploy- Provide advanced technical support to all end users including faculty, staff, and student residents both physically and remotely- Take on role(s) of Help Desk Technician as needed

San Francisco, Ca, Us

First tier support for all service requests including any and all problems related to computers, printers, internet, TV, phone, etc.- Provided help desk support for over 100 administrative staff and another 100+ student assistants- Resolved service tickets submitted by residents in all University dorms/apartments either by appointment, phone, or email- Oversaw and maintained the housing network facilities including the computer labs and BDF/IDF closets- Played a key role in a large-scale wireless network and cable TV deployment for over 300+ houses and apartments

Olean, Ny, Us

- Sold Cutco brand knives by appointment to different households- Provided support over the phone and in-person to ensure quality customer service- Worked as a team to meet sales goals