Matt Roberts Email & Phone Number

Enola, PA, US

Enola, Pennsylvania, United States

• As the President and Founder of Nerdzoic, I lead a passionate team dedicated to bringing joy and excitement to toy collectors around the globe. Nerdzoic specializes in offering a diverse range of high-quality toys that.
• Strategic Leadership: Overseeing the vision, strategy, and operations of Nerdzoic, aligning with our mission to become a leading toy retailer.
• Market Innovation: Driving innovation in product offerings and customer experience, staying ahead of market trends and customer preferences.
• Team Building: Cultivating a motivated, skilled, and customer-centric team that shares a passion for toys and excellence in service.
• Customer Engagement: Fostering strong relationships with customers through exceptional service, social media engagement, and an unparalleled shopping experience.
• Brand Development: Building and enhancing the Nerdzoic brand through strategic marketing, partnerships, and industry presence.KEY ACHIEVEMENTS

200 Capital Lane, Middletown PA 17057

• Designed & implemented all training for a 3PL startup location generating revenue over 21 million in 1st full quarter of operations
• Created an ongoing safety training program that has led to 0 reportable injuries since its implementation
• Lead the project to develop 100+ site-specific work instructions and built them out into the QMS database, maintaining a 91% compliance against a company average of 72%

Mid-Atlantic Region

• Created, directed, and partially delivered Leadership Development Program for 7 high performing managers and supervisors
• Updated & Maintained training record and document compliance for over 450 employees spread across 3 locations in the Mid-Atlantic region.
• Analyzed & revised internal Class A driver training program that led to an improved driver trainee retention rate from a year over year 33% to 62% (2018 to 2019)

Northeast Region

• Created & delivered immerse training material on delivery operations management to 45 Managers to launch Small Order Delivery in 10 cafes within a 60-day window
• Developed a streamlined training process to certify delivery associates within 72 hours of onboarding
• Adopted training materials for effective virtual training by focusing on interaction and visuals
• Lead implementation of delivery operations in 10 locations within a 90-day period to deliver 1.1 million in new revenue through this sales channel
• Improved unit gross profit by an average of 12% in units where delivery was added
• Audited and enhanced operations through continuous improvement methodology

Camp Hill, Pennsylvania

• Served as the primary training location for outside management & leadership hires in the region
• Identified, developed, and mentored 24 inexperienced employees from hourly employee to manager, 3 of which went on to become General Managers
• Lead a team of 3 other General Managers to create a General Manager Training curriculum along with accompanying materials for the region
• Grew store revenue to over 4 million annually (3rd highest company unit) and profit to over 1.1 million, which was in the top 5 units company-wide.
• Scored within the top 5% in the company's internal operations excellence audit from 2013 to 2017 and was in the top 2% in 2015.

Harrisburg, Pennsylvania Area

Secondary Education And Teaching

Business Administration And Management, General