Mike Romard Email & Phone Number

• I was the lead writer for one of my team’s products, and contributed to several others. • I was my team’s build lead, and the team & tech lead in our local office. As such I set up most of my team’s builds, I helped our writers troubleshoot build issues, I helped train new writers, and I made myself available for technical advice (both for our tools, and the products we document). • I lead our team’s migration from an internal CMS to GitHub, and trained our team to use… Show more • I was the lead writer for one of my team’s products, and contributed to several others. • I was my team’s build lead, and the team & tech lead in our local office. As such I set up most of my team’s builds, I helped our writers troubleshoot build issues, I helped train new writers, and I made myself available for technical advice (both for our tools, and the products we document). • I lead our team’s migration from an internal CMS to GitHub, and trained our team to use GitHub. • I lead our team’s effort to reduce our HTML content by over 50% to help improve content discoverability for our users. • I lead a team to second place and the community choice award in an internal hackathon. • I wrote several python scripts to improve our team’s processes, including: ◦ a script to map page views from a Google Analytics spreadsheet to the pages in a doc collection’s table of contents ◦ a script to find problematic characters in the codeblock elements in our source files ◦ a script to package our source files and output for delivery to an OEM partner ◦ a script to find short and duplicate topic titles in a doc collection • My deliverables included entire documentation collections for some products, installation guides, administration guides, troubleshooting guides, API endpoint documentation, application guides, and quick start guides. • I edited user interface text, error messages, and other user-facing text in our products. • I received several internal awards, including two People’s Choice Culture awards, and Everyday Hero award, and a Technical Excellence award. Show less

• I was the lead writer on two projects, and I contributed to several others. • My online deliverables included user guides, quick start guides, administration guides, API guides, help articles, and release notes. • My print deliverables included installation guides, and safety and compliance booklets. • I also edited user interface text.

Certificate, Technical Writing

I have completed the Technical Writing certificate program from Humber College. The writing assignments for this program focused mainly.

Ba, History

Activities and Societies: columnist for The Aquinian, yearbook editor, student union off-campus rep, board of governors rep, history.