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Mary Rowley is listed as L2 Support Agent at Instructure at Instructure, a company with 1206 employees, based in Sandy, Utah, United States. AeroLeads shows a work email signal at instructure.com and a matched LinkedIn profile for Mary Rowley.
Mary Rowley previously worked as L2 Support Engineer at Instructure and L1 Support Engineer at Instructure. Mary Rowley studied at Salt Lake Community College.
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I have worked in customer service since 2012 when I initially started at Instructure working with Canvas. They say that it takes 10,000 hours to become an expert at something, and by that standard I would consider myself an expert at the Canvas LMS. I also feel that applies to my experience with customer service and training experiences I've had with customers and members of my team. Although I never had an official role in training, I helped to train a large number (100+) of the agents who have worked doing Canvas Support as they started working there. I also helped in the development and improvement of the training program for new hires during that time and even co-lead the team that was working to train, build, and test new and updated aspects of the program.
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Utah, United States
Provide customer service to users regarding software functionsTroubleshoot 30-45 high-level technical issues a weekReport on bugs, data fixes, and documentation errorsAid junior team members with difficult software concepts
Utah, United States
Provided customer service via phone call, email, and chat - setting a record of phone calls taken at the time.Self-taught and mentored others in quality customer serviceParticipated in leadership training and learned supervisorial skills.
Other employees you can reach at instructure.com. View company contacts for 1206 employees →
Brittany Feldmann
Colleague at Instructure
Raleigh-Durham-Chapel Hill Area, United States, United States
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CV
Carlo Venturero
Colleague at Instructure
Manila, National Capital Region, Philippines, Philippines
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Naomi Petty
Colleague at Instructure
United States, United States
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Gregory Faller
Colleague at Instructure
South Australia, Australia, Australia
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Abbas Syed Ali
Colleague at Instructure
Budapest, Budapest, Hungary, Hungary
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Troy Ducker
Colleague at Instructure
Eugene, Oregon, United States, United States
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Jacob Burroughs
Colleague at Instructure
Greater Chicago Area, United States, United States
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Jason Gildner
Colleague at Instructure
Myrtle Beach, South Carolina, United States, United States
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AT
Alex Takács
Colleague at Instructure
Budapest Metropolitan Area, Hungary
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DP
Dmitry Polyakov
Colleague at Instructure
Siegen, North Rhine-Westphalia, Germany, Germany
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Quick answers generated from the profile data available on this page.
Mary Rowley works for Instructure.
Mary Rowley is listed as L2 Support Agent at Instructure at Instructure.
AeroLeads has found 2 work email signals at @instructure.com for Mary Rowley at Instructure.
Mary Rowley is based in Sandy, Utah, United States while working with Instructure.
Mary Rowley has worked for Instructure.
Mary Rowley's colleagues at Instructure include Brittany Feldmann, Carlo Venturero, Naomi Petty, Gregory Faller, and Abbas Syed Ali.
You can use AeroLeads to view verified contact signals for Mary Rowley at Instructure, including work email, phone, and LinkedIn data when available.
Mary Rowley studied at Salt Lake Community College.
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