Mark Roxburgh work email
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Mark Roxburgh personal email
Investment Management professional with over 15 years industry experience. Specialising in project and relationship management, with recent experience managing an end-to-end business transformation projects and managing senior client relationships with top tier businesses.I am passionate about client experience and strive to streamline processes, deliver digital strategies and improve client sentiment. believe the below experiences from previous roles as both Product owner and Head of Digital Client Service at abrdn show this:• Project manager responsible for implementing a new client portal. Orchestrating multiple stakeholders and beta clients to help design and agree functionally of a portal whilst also being responsible for managing an in-house IT team to build, test and release the portal to market in early 2021.• Working with key internal stakeholders to secure funding for continuous development of the portal and overall responsibility to roll out new product to clients. There are currently over 1,500 active users and 200+ clients with over £40bn AUM, all serviced by the Digital Client Service team (two FTE),My core competencies include:✅ Project management - end-to-end delivery✅ Relationship management✅ Client Experience✅ Budget management✅ Digital strategy✅ Business transformation✅ Commercial awareness✅ Team leadership
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Project ManagerPhoenix GroupStirling, Gb -
Customer Success ManagerAccessfintech Feb 2024 - PresentGlasgow, Scotland, United KingdomRelationship Manager for key buy and sell-side accounts that use AccessFintech as a digital data solution to help transform operational process within the financial services industry. -
Head Of Digital Client ServiceAbrdn Jun 2022 - Sep 2023Head of a team that service global clients using a new client portal. Responsible for the roll out of this new product to clients, gathering user feedback combined with industry and regulatory movements to drive future development to the portal. -
Product OwnerAbrdn Nov 2020 - Jul 2022Product Owner as part of an AGILE project building a new client portal for institutional clients. Overall responsibility for the portal’s design and features based on client and internal stakeholder requirements / feedback. -
Client ManagerAberdeen Standard Investments Apr 2017 - Nov 2020Greater Edinburgh AreaClient Manager for a broad range of institutional clients across the UK and EMEA. I currently have the responsibility for providing high quality client service to a variety of Dutch clients, working closely with Dutch sales team colleagues and Investment Managers. -
Fund Transition AnalystAberdeen Standard Investments Jan 2015 - Apr 2017Edinburgh, United KingdomProject and stakeholder management role: Managing, coordinating and overseeing fund launches, closures, mergers, in-species and additional fund transitions within SLI. In this role I was an operational specialist of the investment and the trade flow process at SLI and worked closely with suppliers, administrators, fund managers and clients.The role also involved the coordination of new, unusual and complex transition activity, often across multiple time zones requiring the chairing of workshops, problem solving sessions and lessons learned activity. -
Salmon Fishing GuidePonoi River Company May 2014 - Oct 2014Working and living in a remote camp in the Arctic Tundra, a three-hour helicopter ride from the nearest town. Guiding two international clients each day on the river from a jet boat, and working with multinational staff to provide some of the best fly fishing in the world. https://www.seariverhill.com/ponoi-fall
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Senior Financial Reporting AnalystCiti Sep 2013 - May 2014Project work within the reporting team, preparing for and completing the migration of a new client. One of the largest successful migrations within Britain’s asset management industry at the time. -
Financial AccountantJpmorgan May 2010 - Aug 2013Statutory reporting -
Assurance AssociatePwc Sep 2008 - May 2010Audit - Financial Services UK
Mark Roxburgh Skills
Mark Roxburgh Education Details
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Biology With Management -
Kelvinside Academy
Frequently Asked Questions about Mark Roxburgh
What company does Mark Roxburgh work for?
Mark Roxburgh works for Phoenix Group
What is Mark Roxburgh's role at the current company?
Mark Roxburgh's current role is Project Manager.
What is Mark Roxburgh's email address?
Mark Roxburgh's email address is ma****@****ard.com
What schools did Mark Roxburgh attend?
Mark Roxburgh attended The University Of Edinburgh, Kelvinside Academy.
What skills is Mark Roxburgh known for?
Mark Roxburgh has skills like Leadership, Teamwork, Problem Solving, Determination To Succeed, Organization, Flexibility, Highly Ambitious, Client Facing Skills, Statutory Accounting, Fund Administration, External Audit, Accruals.
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