Provides strategic technology leadership to multiple organizationsDevelops and executes digital transformation strategiesGuides technology investment decisions and ROI optimizationEstablishes technology governance frameworksAligns IT initiatives with business objectivesManages vendor relationships and technology partnershipsEnsures cybersecurity and compliance standardsMentors internal IT teams and leadership

• Provide strategic leadership conducting End-User support for Qualifacts EMR application.• Provided leadership as a liaison between stakeholders and vendors in the reimplementation of the CareLogic EMR. • Led and define requirements for new technology implementations and communicate them to key stakeholders.• Reviewed HIPAA compliance workflows and assisted in making changes to meet HIPAA best practices.• Provided very light SQL scripting and ad-hock reporting. • Report requirements gathering to assist in the design development and detail report. • Administered and supported multiple 3rd applications• Deployed and administered Intune MDM solution to manage iPad and iPhone remote users• Define and implement standards for End-User solutions.

Spearheaded and Managed the process improvement across the board including inferstructure change, server consolidation and migration to the cloud, integrating fax of medical records to and from EMR. Assisted in administration of NextGen EHR/EMR, major upgrade, Provided organizational leadership as liaison between stakeholders and vendors to align project goals, objectives, expectations and outcomes. Diligently carried out help desk support for 200+ PC’s and peripherals, gaining a reputation and recognition to timely and efficient service with minimal downtime.

Oversee complex and successful projects with development and management of project scope, setting and measurement of goals and deliverable for a private elementary school’s 21st century school initiative along with setting up a wealth management operation's IT systems and websites and more. Generated Business to Business activity from communication to extraction and reporting of key performance metrics for a technology firm. Developed and implemented a process improvement initiative for a large healthcare organization leading to savings in excess of 60K per year.

Successfully developed and implemented full scale project plan for the Pinnacle Communications Lifecycle Management software package managing and meeting the needs of six to eight customers concurrently. Worked collaboratively with led the project team members to select and refine services offered, monitor effectiveness, and institute systems to improve the customer’s experience. Functioned as a mentor and leader to capitalize on the development and enhancement of skills leading to higher productivity and efficiency across the division. Planned, organized and facilitated UAT and training across all stakeholder groups establishing a vision and a goal for the sessions and received feedback to reinforce the information exceeded expectations.Carried out complete site assessments to gain a better understanding of the stakeholder’s expectations. Developed and implemented industry leading best practices to transition customers from their current software version to the new version with a full understanding of established outcomes for the client and working tireless to ensure a seamless integration. Highly skilled in the areas of data conversion, SQL, script insert, update, and query to support the client data.

See description above in the Calero listing Company Merged

Spearheaded and Managed full system re-design to meet NextGen specification with a diverse plan aimed at achieving significant growth over a planned period of three years. Functioned in the role of company liaison working collaboratively with external stakeholders and vendors to align project goals and objectives to meet expectations and achieve established outcomes. Managed implementation of Citrix App Publication Company wide. Administered NextGen EHR/EMR. Major Upgrades, KBM, Medication and VIS. Implemented NextGen Test environment for Training as well as NextGen for MyFax electronic Fax system. Played a vital role in set up of NextGen SureScripts/Labcorp and maintenance of the Rosetta interface. Planned, organized and operationalized a significant active directory migration from 2003 to 2008, functioning as project lead and assisting the team to proactively resolve medium to complex technical issues. Led a comprehensive Exchange Migration from 2007 – 2010 with significant focus on establishing IM and Smartphone access and support for users. Managed help desk support for 350+ PC’s and peripherals providing direct management oversight of two high functioning and successful staff aided with diverse professional development opportunities.

Managed critical IT infrastructure and healthcare systems: Led deployment of Citrix virtual application delivery for remote sites Managed LAN & WAN systems, ensuring robust network connectivityAdministered NextGen EHR/EMR system, including: Major version upgradesServed as the key liaison between stakeholders and vendors, aligning project goals and outcomesManaged ABRA Sage HRIS (Human Resource Information System) updatesImplemented system-wide asset cataloging and user activity monitoringProvided responsive help desk support for 200+ endpoints and peripheralsRecognized for efficient service delivery and minimizing downtime

Information Tech and business management contract work for several small and medium firms and operated several projects at the same time.Managed IT services for Mortgage Company with 15 users internal and externalConfigured Remote off site backup service for several small firmsManaged IT services for an Assisted Living Home CompanyInstall Cat5 & 6 Cabling and Punch on block and test to 100%Managed IT services for small Medical Clinic 5 users

Implemented the MySoft TEM (Telecom Expense Management) SaaS platform. Assisted clients with cloud infrastructure and software configuration, defined DevOps requirements, maintained Agile sprint schedules, conducted stakeholder and end-user training, and coordinated SLA adherence and data migration. Assisted in cloud network administration, ETL processes, and CI/CD pipeline setup. Created user documentation, performed automated testing, and provided Tier 2 support to clients. Supported the software across multi-cloud environments using microservices, containerization, and serverless architectures. Assisted in the final stages of RFI response and technical documentation for enterprise clients.