Patrick Hayes Email & Phone Number

County Clare, Ireland

Cambridge, Massachusetts, Us

Promoted from Principal to Lead PrincipalLead Principal Customer Success Manager is the highest level individual contributor role in Customer Success at HubSpot.Accountable for the health, retention and growth of HubSpots Strategic customers.Excellent relationship building, business acumen, problem solving and decision making skills.Excellent cross-functional partnerships (sales, support, billing, legal) to deliver a great customer experience.Proactively identify areas for innovation and improvement for the Strategic accounts Customer Success Team, some examples include training to identifying product whitespace in accounts, developing go-to-market AI narratives for customer success managers and driving project focused on early renewal engagements to reduce risk of churn.

Cambridge, Massachusetts, Us

Team Lead for the UKI Strategic Accounts Customer Success team.Coached team on book of business management and achieving revenue retention targets.Served as escalation point between customers and internal Hubspot colleagues.Delivered weekly team forecasts to upper management with associated action plans.Ran 1-1's with team to assist with difficult situations, advise on customer issues etc.Fostered a high performance culture of focus, urgency and execution.Maintained a high level of team engagement and motivation.

Cambridge, Massachusetts, Us

Promoted from Senior to PrincipalMentor to 10+ new hires across different segments (SMB, Corp) providing direct training, guidance and advice on how to succeed as a Customer Success Manager.

Cambridge, Massachusetts, Us

Promoted to Senior Customer Success Manager.

Cambridge, Massachusetts, Us

Worked with corporate customers from diverse industries to help them successfully implement Inbound Marketing, Sales and Service strategies and tactics to achieve their business goals.Focused on building strong customer relationships, being proactive to anticipate and overcome service roadblocks and deliver strong account guidance as a trusted adviser.Excellent book of business management, prioritization and attention to detail.

Sunnyvale, Ca, Us

Managed Global staffing clients to help them effectively establish and grow their brand and maximise their return on investment with LinkedIn Media Solutions products. The role involved a full cycle of pitching, onboarding, regular client engagement, reporting and renewing of assigned clients. In the role I consistently nurtured client relationships to prevent churn, encourage renewal and up sell.Left LinkedIn to pursue my dream of backpacking Central and South America with my now wife.

Sunnyvale, Ca, Us

One of the founding members on the Enterprise Services team in Dublin, I was assigned to LinkedIn's highest value customers.This role involved troubleshooting issues and educating clients to ensure their success with the full suite of LinkedIn Enterprise products.Top performer in volume of tickets closed and NPS scores.As a Senior team member I gained experience recruiting, coaching, and developing team members.

Sportiful was a recreational sports start-up that aimed to connect people to sports in their area by creating a platform to easily book sports facilities. As the sole founder, from initial concept to launching the minimal viable product, I managed all aspects of Sportiful from design to product management to marketing. I brought the product to market, with customers in Ireland and the UK. I'm glad that I had the courage to pursue the opportunity and I'm grateful for the incredible learning experience.

4, Ie

Management Associate on specialist team at Ireland's largest financial institution overseeing the servicing of accounts related to the National Asset Management Agency (NAMA).

Master Of Business Administration (M.B.A), Business Management And Operations

Postgraduate Diploma In Business Administration, Business Administration, Management And Operations

Bachelor’S Degree, Public Administration