As a seasoned Director, I bring over 10 years of experience in driving sustainable business growth. With a proven track record of developing high performing business units, I lead cross-functional teams to develop and implement innovative strategies that deliver measurable results. My expertise lies in creating, implementing and integrating business operations. Leveraging my strong analytical skills and business acumen, I have successfully navigated complex frameworks and engaged with stakeholders at all levels to drive performance and create value.In my current role as Director, I oversee the development and execution of our ECO4 strategy, including identifying key opportunities, setting targets, and tracking progress. I also collaborate with internal stakeholders and external partners to ensure compliance with relevant regulations and standards.

After the acquisition of a private sector HVAC business, I took the lead as Head of sales and operations during the integration process.Leading the strategy and delivery of our B2C and B2B sales channel and leading the delivery of the UK field engineer operations. Accountable for propositions and sales governance driving high level conversions through a digital sales service. Responsible for the expansion and high quality installation practices.

* The Role * Currently as a member of the executive leadership team, with a seat on the Board of Directors, my role centres on maximising customer attraction and retention. I do so by controlling organisational pricing strategy, as well as ensuring that products, prices and propositions are competitive. In a related vein, I define and direct achievement of P&L growth strategy across the business, which I do by, for example, increasing recurring revenue subscription, and generating new business through developing B2C and B2B partnerships. Separately, I formulate and guide the organisation through change and cultural development strategies that govern UK-wide field operations. I assure good governance in the stewardship of organisational resources by leading business procurement negotiations, and assessing and aligning internal costs with turnover. As part of this, I determine and oversee compliance with KPIs governing sales channels and field operations, and monitor performance of the sales department. The role also involves directing the operational activity of a number of teams, including field surveyors selling energy-efficiency and safety solutions while visiting customers’ homes; internal planning and field leadership teams; and UK-wide engineer teams carrying out installations and repairs. * The Results *• Accelerated organisational turnover and steered its transformation too realise ~£10m revenue and year-on-year growth of 20%, even against the challenges presented by the pandemico transition from operating at regional to national level• Maximised systemic efficiencies by o restructuring and transitioning the Boiler Plan sales team from being field-based to operating digitallyo rolling out a new CRM, accounting and field management system to streamline and unify numerous existing systems• Maintained business continuity throughout the pandemic by leading a field ops team and ensuring adherence to government guidelines

* The Role * The focus of this role was to deliver operational safety, performance, and efficiency measures governing revenue per day; success rate for completion of repairs; in home sales; and NPS. I also steered delivery of growth across the organisation’s commercial strategic priorities, and oversaw workforce management and staff relations. In practical terms, this included holding accountability for the activity of 170 field technicians providing multi-skilled in-home services, as well as line-managing ten Customer Delivery Managers and promoting positive relationships in a heavily unionised workplace. I very much enjoyed the opportunity to lead cultural development by directing change and recognition programmes that focussed on developing prospective candidates for managerial positions, and management coaches. * The Results *• Gained recognition as the top-performing manager across the business for two successive years in relation to o Hive Heating saleso Smart Meter lead generation • Maintained business continuity while guiding field operations through a programme of organisational transformation

* The Role * In this capacity, I delivered new products to field ops by collaborating with BG customer insights, marketing and design functions, and cultivating external manufacturer relationships. Behind the scenes, I embedded awareness of commercial strategy across field operations managers and teams, and this included delivering commercial insights; defining a growth plan and establishing growth networks; and implementing change strategies and project-managing changes to customer collateral. * The Results *• Played a key role in the development of business growth by o designing, project-managing and facilitating delivery of national multi-thousand-pound recognition sales events and incentiveso engaging senior leadership team to drive in-home sales and establishing growth advocate groupso being instrumental in the success of Centrica Hive adoption through field services

* The Role * This role centred on delivering growth and realising operational efficiencies in the activity of a team of field-based gas technicians. As part of this, I addressed and resolved customer complaints, and identified lessons learned to mitigate against recurrence of issues. Accountability lay with me for the health and safety of the team and customers, and I also managed all aspects of staff conduct and performance, including conducting investigations and applying disciplinary sanctions where appropriate. * The Results *• Gained organisational recognition as the best Service Manager across the business by achieving top position on the national leader-board for sales in 2014 • Enhanced service delivery through collaborations with stakeholders and leading a team of engineers• Grew customer net promoter scores by championing and role-modelling a culture of excellence in service provision

Team leader for an emergency energy network provider