Paul Bent Email & Phone Number

Leicester, GB

As a seasoned Director, I bring over 10 years of experience in driving sustainable business growth. With a proven track record of developing high performing business units, I lead cross-functional teams to develop and implement innovative strategies that deliver measurable results. My expertise lies in creating, implementing and integrating business.

United Kingdom

After the acquisition of a private sector HVAC business, I took the lead as Head of sales and operations during the integration process.Leading the strategy and delivery of our B2C and B2B sales channel and leading the delivery of the UK field engineer operations. Accountable for propositions and sales governance driving high level conversions through a.

• The Role * Currently as a member of the executive leadership team, with a seat on the Board of Directors, my role centres on maximising customer attraction and retention. I do so by controlling organisational pricing.
• Accelerated organisational turnover and steered its transformation too realise ~£10m revenue and year-on-year growth of 20%, even against the challenges presented by the pandemico transition from operating at regional.
• Maximised systemic efficiencies by o restructuring and transitioning the Boiler Plan sales team from being field-based to operating digitallyo rolling out a new CRM, accounting and field management system to streamline.
• Maintained business continuity throughout the pandemic by leading a field ops team and ensuring adherence to government guidelines

East Of England

• The Role * The focus of this role was to deliver operational safety, performance, and efficiency measures governing revenue per day; success rate for completion of repairs; in home sales; and NPS. I also steered.
• Gained recognition as the top-performing manager across the business for two successive years in relation to o Hive Heating saleso Smart Meter lead generation
• Maintained business continuity while guiding field operations through a programme of organisational transformation

National

• The Role * In this capacity, I delivered new products to field ops by collaborating with BG customer insights, marketing and design functions, and cultivating external manufacturer relationships. Behind the scenes, I.
• Played a key role in the development of business growth by o designing, project-managing and facilitating delivery of national multi-thousand-pound recognition sales events and incentiveso engaging senior leadership.

East Of England

• The Role * This role centred on delivering growth and realising operational efficiencies in the activity of a team of field-based gas technicians. As part of this, I addressed and resolved customer complaints, and.
• Gained organisational recognition as the best Service Manager across the business by achieving top position on the national leader-board for sales in 2014
• Enhanced service delivery through collaborations with stakeholders and leading a team of engineers
• Grew customer net promoter scores by championing and role-modelling a culture of excellence in service provision

Team leader for an emergency energy network provider