Peter Mcdonald Email & Phone Number

The need to demonstrate value to customers, members and stakeholders, is more pressing than ever in the face of shifting market conditions. By getting to the heart of a business’s value proposition and re-engineering both operations and delivery around this focal point, I help organisations to not only shape, but deliver on customer promise against significant challenge.Leveraging a background in marketing with sports, telecommunications, peak bodies and aged care companies, I view businesses through the lens of its target audience to drive improvement. Critically, I engage stakeholders in this same vision, building relationships up to ministerial and C-level on the principles of openness, honesty and consultation. This combined with a solid grounding in marketing and strengths in operations and process management, I bring a twin focus on growth and operational excellence to drive value to the bottom line.On a personal level, I am driven by a need to contribute in a meaningful way. I bring integrity to my work and am not afraid to provide strategic challenge when the situation demands. Solutions-focused and always looking for better ways to do things, I see how operational processes and systems slot together to drive efficiencies, without losing sight of how all the disparate elements need to come together to drive customer value.Key achievements include building a customer value proposition at the Independent Tertiary Education Council Australia (ITECA) to double grant funding and drive member growth, exceeding revenue and profit targets. At Private Care, I increased the client base by 40% via a comprehensive sales and marketing strategy and merged two delivery models over a three-month period following the Kaplan/Finsia merger.Should you wish to get in contact, please do so through LinkedIn or send me an email.

Listed skills include Team Leadership, Operations Management, Customer Relations, Budgeting, and 46 others.

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  Charles Sturt University

  Marketing & Business Management