Maggie Purdum Email & Phone Number

Abilene, Tx, Us

Abilene, Tx, Us

Abilene, Texas, United States

Currently working as a Quality Assurance Analyst (QAA) at FDL, I thrive on leveraging cutting-edge tools and technologies to ensure the seamless functioning of our projects.In my role, I dive into development sprints and projects, crafting meticulous test cases and accompanying documentation. My responsibilities extend beyond testing, as I actively engage with peers and stakeholders, fostering collaborative environments both in scheduled meetings and day-to-day interactions.Embracing the rapid evolution of technology, I prioritize continuous education, staying abreast of industry trends and methodologies. Whether through self-driven research or company-endorsed training, I remain committed to enhancing my skills in areas ranging from technological security awareness to leadership.Here's a glimpse into my day-to-day contributions: Crafting and reviewing test cases Conducting comprehensive system tests on corporate applications Debugging electronic forms and testing new releases for regression issues and edge cases Collaborating with Operations teams to replicate and resolve customer issues efficiently for DevelopmentKey qualifications that define my expertise include: Proficiency in crafting test plans and documenting results Strong analytical skills for deducing outcomes through experimentation Ability to thrive in unsupervised environments, delivering results promptly Deep understanding of browsers and configurations Exceptional written and verbal communication skills, enabling me to articulate complex technical information effectively

Austin, Texas, United States

I am responsible for leading a team of reporting agents that meet, maintain, and exceed required standards in productivity, quality, and accuracy while promoting a positive teamwork environment. I work in conjunction with Sr. Director and RAQA on CRI root cause issues and log all pertinent data for resolution. I also perform random quality checks for all agents to maintain highest standards of accuracy and quality, and I maintain a tracking mechanism to monitor and track reporting errors.

Austin, Texas, United States

I supervise other clinical data reporting agents, and ensure all tasks are addressed daily.I also assist with escalated cases, as well as develop agents to meet, maintain, and exceed required standards in productivity, quality, and accuracy, while also maintaining a positive team environment.

Austin, Texas

I work in a genetics lab, analyzing and maintaining reports sent out to clinics. I also converse with our Customer Care team, Inside Sales, Genetic Counselors and Lab Scientists within the company to make sure all data is correct and precise before sending.

Austin, Texas

I provide skills such as data entry and customer service via phone and written communication. Daily interaction/communication with management and sales via email, phone, and in-person. Standard issues encountered include order status, order maintenance, financial transaction processing (credit cards, loans, leases and cash), billing inquires, returns and exchanges, tracking shipments as well as other post-sales activities and problem solving.

San Marcos, Texas

I supervise the front desk to help any patrons in the library as needed. My duties also include checking in/out items, re-shelving books, keeping the library area clean and orderly, and completing any projects assigned by my supervisor.

San Marcos, Texas

Grading assistant for a College Algebra and Intro to Advance Math coursesProvided feedback on homework, quizzes, and other materials for the professor

San Marcos, Texas

Worked as a Residential Assistant supervising high school students in the programAssisted with students needs while also being a college student role model

San Marcos, Texas

Identify, research, and resolve customer needs through analysis of client portfolio.Entered client data and notes into a variety of databases.

Bachelor’S Degree, Mathematics, 3.34

Activities and Societies: National Society of Collegiate Scholars, SPARK Scholars Program

High School Diploma, 4.0

Activities and Societies: Beta Club, Varsity Tennis, Friends of Rachel Club