Richard Allen Email & Phone Number

Cyprus

Delivering expert 2nd and 3rd line IT support across diverse hardware platforms, with a specialization in Linux systems and HF radio technologies. Played a pivotal role in automating hardware and software deployment processes, creating network schematics, and enhancing procedural documentation. A key contributor to team training initiatives, empowering staff with technical skills and knowledge. Operated in a demanding 24 hour environment, consistently ensuring seamless IT operations and troubleshooting critical issues under tight deadlines. Known for a proactive approach to problem-solving and fostering collaboration across teams.

Cobalt Business Park, Newcastle

Provided advanced 2nd and 3rd line server support in a global enterprise environment, specializing in VMware administration and Unix/Linux platforms. Implemented innovative automation solutions using Bash scripting and HPSA to streamline operations and enhance service delivery. Led the deployment of Centrify, revolutionizing user management across 20,000+ servers by replacing legacy local administration methods. Delivered comprehensive training sessions to technical teams, promoting expertise in system monitoring, performance tuning, and fault resolution. Collaborated within ITIL and ISO frameworks to maintain operational excellence, consistently meeting and exceeding SLA targets

North East, Uk

Provided specialized IT consultancy services to HP, HPE, and DXC. Delivered tailored solutions to address complex IT challenges, including system deployment, server maintenance, and infrastructure optimization. Leveraged extensive expertise in enterprise hardware and software to support clients in improving operational efficiency and achieving business goals.

Middlesbrough

Working along side Fujitsu providing IT resource where needed for rapid project execution on UK Ministry of Defense real-estate.

Global

Delivered international 3rd-party hardware and software support for diverse multi-vendor environments, including servers (physical and virtual), storage systems, peripherals, and networks. Effectively managed engineering resources to resolve complex issues within strict SLAs, leveraging detailed system log analysis to diagnose and address hardware and software faults. Provided 24/7 support through local and remote server administration, ensuring minimal downtime and seamless operations. Played a key role in optimizing resource allocation and enhancing team productivity in high-pressure scenarios

Leeds

Provided end-to-end multi-vendor hardware and software support for a diverse client base, ranging from small businesses to government agencies. Specialized in IBM enterprise systems, including mid-range and mainframe hardware, while managing installations, repairs, and upgrades across a wide array of IT equipment. Played a critical role in disaster recovery system setups, ensuring robust business continuity solutions. Delivered 24/7 on-call support, excelling in high-pressure environments to diagnose and resolve complex technical issues efficiently. Renowned for meticulous attention to detail and maintaining strong client relationships through exceptional service delivery,

Leeds

Built and operated a successful IT support business, delivering tailored technology solutions to local businesses and international clients. Provided comprehensive services including break-fix support for office systems, as well as training on Windows operating systems with Microsoft Office. Designed and maintained websites, ensuring seamless online presence for clients. Delivered remote support for overseas customers, particularly in Germany and Cyprus, demonstrating adaptability and responsiveness. Known for cultivating strong client relationships and providing personalized, high-quality technical support.

Leeds, United Kingdom

Provided international support desk operations and project management initiatives, providing comprehensive training on bespoke leisure management software to the leisure and entertainment industry. Contributed to software development by delivering valuable feedback for Windows-based front-end and Unix back-office applications. Oversaw end-to-end hardware deployment, including assembly, commissioning, and configuration of storage systems and networking infrastructure. Designed and installed CAT5 and serial networks at customer sites, ensuring seamless system integration. Known for balancing technical expertise with excellent communication skills to support diverse client needs.

Huddersfield, United Kingdom

Provided comprehensive desktop support to over 100 users on Windows 3.11 and Windows 95 platforms within a token ring BNC network environment. Managed critical server backups, including Xenix and Novell systems. Maintained network infrastructure to ensure uninterrupted operations. Played a key role in upgrading the organization’s network topology to Cat 5 Ethernet, facilitating a seamless transition to Windows 95. Additionally, developed and implemented an office ergonomics guide to enhance user productivity and well-being. Recognized for technical versatility and proactive problem-solving in a fast-paced setting in the automotive industry.

Micro Computer Technology, Computer Engineering, City & Guilds 223

Education record

10 x GCSEs