James Ramsay Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

- Qualify and close new clients as an Eagle Software & MRI Software "solutions expert".- Prepared presentations for prospects highlighting the value proposition of products and services.- Create and manage strong relationships with C-Level decision makers.- Close sales of varying value through an end-to-end solution sales process- Collaborated with cross-functional teams to generate innovative solutions for customers' needs.- Contacted key clients to develop strong business relationships and facilitate contract renewals (LTA/LTC).- Increased profitability within accounts by cross-selling additional products or services.- Established trustful relationships with clients through regular follow-up calls or emails.- Defined and implemented action plans to achieve quarterly sales targets.- Represented brand during special events, customer interactions and sales.

Melbourne, Victoria, Australia

- Acting as an Eagle Software "solutions expert" in helping existing customers with their unique business issues and strategic initiatives.- Targeting whitespace opportunities, identifying client solutions, building and maintaining customer relationships, supporting/scheduling software demonstrations, negotiating and administrating an account portfolio covering APAC.- Assisting Eagle Software clients to further expand their property tech stack, through a variety of MRI Software products & services.- Review escalated customer complaints and concerns and seek to improve all aspects of the customer experience with the company.- Minimise churn by reaching out to and assisting clients as needed with setting up and utilising MRI products and services.- Establish and promote integration partnerships, through targeted marketing including webinars, demonstrations, and active outreach.- Maintained accurate records of all client interactions in CRM system.- Attended industry events and conferences to attract potential customers and increase brand awareness.

Melbourne, Victoria, Australia

- Collaborated with cross-functional teams to ensure successful implementation of client projects.- Resolved complex inquiries from customers in a timely manner utilising problem solving skills.- Developed strong customer service skills by providing technical support to clients virtually and in-person.- Implemented innovative approaches for increasing customer retention rates across all accounts.- Facilitated training sessions on software applications or other related topics as requested by clients.- Served as escalation point for issues that impacted client's productivity and satisfaction.- Executed engagement strategies with customers to deepen customer engagement and usage.

Melbourne, Australia

- Communicated with clients to discuss project objectives and requirements.- Coordinated resources across multiple departments to ensure successful implementation of projects.- Reported project progress and updates to key stakeholders.- Developed and maintained project plans, schedules, and budgets to ensure successful completion of projects.- Scheduled meetings with stakeholders to discuss upcoming projects and current progress.- Collaborated with cross-functional teams to ensure successful project results.- Recruited and hired project personnel.- Utilised problem-solving skills to resolve escalated customer service issues in a professional manner.- Built strong relationships with customers by providing outstanding service throughout each interaction.

Brighton, Melbourne, Victoria, Australia

Richmond, Tasman, New Zealand

Nelson, New Zealand