Rob Morris Email & Phone Number

San Carlos, CA, US

San Jose, California, United States

Managed multiple Information Security programs spanning architect and engineering teams across the organization to enable visibility and response capabilities. - Supported all things InfoSec for a wide breath of business verticals, as well as all eBay Adjacencies. - Led the Vulnerability Management team to ensure remediation of vulnerabilities across the.

San Jose, CA

Created and managed Technical Security Architecture Council tasked with reviewing and approving existing and new technology solutions by providing technical oversight, security guidance and security requirements based on policy / best practices.- Delivered numerous programs focused on driving improved security across corporate landscape by deploying full.

San Jose, CA

Successfully addressed thousands of past SLA security bugs that technology teams had in their backlog for over 12 months. - Drove teams to either fix the bug or provide a schedule for resolution. Resulted in dramatic security improvement for key systems that had been vulnerable for years prior that others were unsuccessful in resolving. - My success.

San Jose, CA

Lead a team of 20 project managers who delivered 200 successful projects year over year with 95% success rate on time, scope and within budget. - Worked with global teams to improve customer support model and leverage consistent best practices to improve user productivity by 40%. - Partnered with HR, Legal, Finance, and Product organizations to execute.

Delivered programs for various business units as the primary project manager for the Web Applications support team, resulting in dramatic improvement in project delivery velocity. - Projects brought improvements to user experience and expanded user adoption of key applications across the business.

Develop and implement sustainable processes to improve response to system issues. - Guide and influence the development of the managed services delivery model that enabled transition to and support of consulting services by 3rd party provider with minimal group and business disruption.

Developed and grew a new business line project portfolio with the Cisco TIS Team to $17M as one of 5 select vendors invited to bid on network infrastructure upgrade projects for Cisco clients.- Improved customer support process and efficiency of managed service teams supporting various clients. - Designed, built, and lead Milestone’s first in-house managed.

Lead a cross functional team of 70 managers and technicians providing desktop support services for 11,000 employees.- Managed $3M budget including managed service support, licensing, system tools, training, travel, etc.- Directed enterprise level technical projects to expand remote support services, improve security, and reduce support costs, while.

Led 8 business operations managers to manage $40M technology portfolio and ensure IT investments were aligned with eBay’s business priorities- Championed quarterly technology roadmap meetings between the executives (SVPs and VPs) from Finance, Product Development, Customer Support business units and technology teams to measure performance, reallocate.

- Developed and managed a highly effective process to quickly engage resources for system failure/ user impacting incidents which is still in use across eBay today. - Evangelized, developed, and lead emergency Incident Call Resource Management, Incident Management; Metric reporting teams. - Created and directed the Change Management process for IT to.

- Orchestrated numerous technical projects including global initiative to build EMEA Customer Service center for eBay and PayPal initially supporting 2500 agents in Dublin, Ireland. - Took over and delivered the technical implementation of a Customer Service center for eBay and PayPal supporting 1000 agents in Vancouver, British Columbia, Canada.

Controlled expenses by evaluating equipment deployment relative to subscriber growth projections, and setting deployment schedules to support market needs. - Saved $500 K in equipment expense by working closely with Regional Access Engineer to develop a network diagram that enabled recapture of hardware made unnecessary by employing efficient traffic.

B.A., English, 3.6

Certificate, Pmp Advanced Project Management

Certificate, Project Management