Rob Morris Email & Phone Number

San Carlos, Ca, Us

San Carlos, Ca, Us

San Jose, California, United States

Managed multiple Information Security programs spanning architect and engineering teams across the organization to enable visibility and response capabilities. - Supported all things InfoSec for a wide breath of business verticals, as well as all eBay Adjacencies. - Led the Vulnerability Management team to ensure remediation of vulnerabilities across the enterprise.- Drove security log ingestion across eBay enabling critical visibility and response capabilities to internal security incident teams.

San Jose, Ca

Created and managed Technical Security Architecture Council tasked with reviewing and approving existing and new technology solutions by providing technical oversight, security guidance and security requirements based on policy / best practices.- Delivered numerous programs focused on driving improved security across corporate landscape by deploying full network segmentation, creation of secure zones and moving applications assigned to those zones based on data classification, deploying multi-factor authentication, enabled Bastion access for administrators- Enabled user access 2FA to Corp network via PingID/ Yubikey- Led and collaborated with dynamic cross-functional and multicultural teams to deliver challenging technological projects and innovative products.- Managed Secure Logging and Monitoring team leveraging Splunk across the enterprise- Drove continuous expansion of Imperva for database activity monitoring- Improved tuning and best practices across Qualys environment for vulnerability scanning and delivered program focused on integration of Qualys with Service Now and Jira to enable improved visibility and deliver dramatically improved on-time remediation of vulnerabilities across eBay.- Provide security architecture insight and guidance for global security policies

San Jose, Ca

Successfully addressed thousands of past SLA security bugs that technology teams had in their backlog for over 12 months. - Drove teams to either fix the bug or provide a schedule for resolution. Resulted in dramatic security improvement for key systems that had been vulnerable for years prior that others were unsuccessful in resolving. - My success resulted in me being promoted to Information Security Architecture team.

San Jose, Ca

Lead a team of 20 project managers who delivered 200 successful projects year over year with 95% success rate on time, scope and within budget. - Worked with global teams to improve customer support model and leverage consistent best practices to improve user productivity by 40%. - Partnered with HR, Legal, Finance, and Product organizations to execute complex project plans to support key programs.- Improved and lead a cross functional operations team of 70 supporting 11,000 employees. - Organized global teams to streamline M&A efforts resulting in smooth integration of StubHub and StumbleUpon. - Drove build out of global Customer Service and Product Development centers for eBay/PayPal (Ireland; India; Canada) - Improved global technical teams customer support by establishing best practices, training global teams on execution, and leveraging reporting tools to monitor performance metrics.- Orchestrated and lead a technical team of 40 responsible for delivering infrastructure and supporting 14,000 users for eBay’s yearly convention: eBay Live!- Expanded strategic relationship with Cisco management to deliver infrastructure upgrade projects for Cisco clients.- Propelled Skype into live TV broadcast market space by supporting Oprah Winfrey first book club

Delivered programs for various business units as the primary project manager for the Web Applications support team, resulting in dramatic improvement in project delivery velocity. - Projects brought improvements to user experience and expanded user adoption of key applications across the business.

Develop and implement sustainable processes to improve response to system issues. - Guide and influence the development of the managed services delivery model that enabled transition to and support of consulting services by 3rd party provider with minimal group and business disruption.

Developed and grew a new business line project portfolio with the Cisco TIS Team to $17M as one of 5 select vendors invited to bid on network infrastructure upgrade projects for Cisco clients.- Improved customer support process and efficiency of managed service teams supporting various clients. - Designed, built, and lead Milestone’s first in-house managed service team supporting new client with 50 offices.- Developed and implemented numerous customer support process improvements, standardized configuration of infrastructure, and deployed various tools to allow remote monitoring and management which optimized performance resulting in improved user productivity.

Lead a cross functional team of 70 managers and technicians providing desktop support services for 11,000 employees.- Managed $3M budget including managed service support, licensing, system tools, training, travel, etc.- Directed enterprise level technical projects to expand remote support services, improve security, and reduce support costs, while improving user productivity.- Evangelized, recommended, and deployed new technologies resulting in significant cost savings. - Delivered strategic initiatives including Connected Backup for laptops, Symantec Full Disk Encryption for laptops, Executive support for V.P. and above, workstation standardization, FollowMe printing.

Led 8 business operations managers to manage $40M technology portfolio and ensure IT investments were aligned with eBay’s business priorities- Championed quarterly technology roadmap meetings between the executives (SVPs and VPs) from Finance, Product Development, Customer Support business units and technology teams to measure performance, reallocate budgets and get consensus on key initiatives.- Managed and facilitated CIO’s weekly status meeting on the health of technology portfolio.- Provided strategic thought leadership and challenged/educated participants on technology’s alignment with business dynamics and industry trends.

- Developed and managed a highly effective process to quickly engage resources for system failure/ user impacting incidents which is still in use across eBay today. - Evangelized, developed, and lead emergency Incident Call Resource Management, Incident Management; Metric reporting teams. - Created and directed the Change Management process for IT to provide a highly organized and defined process for successfully performing weekly maintenance on production systems to ensure smooth system recovery.

- Orchestrated numerous technical projects including global initiative to build EMEA Customer Service center for eBay and PayPal initially supporting 2500 agents in Dublin, Ireland. - Took over and delivered the technical implementation of a Customer Service center for eBay and PayPal supporting 1000 agents in Vancouver, British Columbia, Canada.

Controlled expenses by evaluating equipment deployment relative to subscriber growth projections, and setting deployment schedules to support market needs. - Saved $500 K in equipment expense by working closely with Regional Access Engineer to develop a network diagram that enabled recapture of hardware made unnecessary by employing efficient traffic management strategies.

B.A., English, 3.6

Certificate, Pmp Advanced Project Management

Certificate, Project Management